Claims Service Consultant Level 2

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams -enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Senior Claims Service Consultant - Property Claims | Flexible locations**
- **Full-time permanent opportunity with great staff benefits**:

- **Work from Home - Hybrid and Flexible working arrangements**:
What if you were empowered to make a positive impact? Our Claims teams are dedicated to assist our customers in their moment of need.

Claims services delivers a market leading customer experience by providing expert claims service for direct customers.

You will be there to assist our customers with Property claims as a reassuring first point of contact. You will demonstrate strong decision-making skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers and liaising with our builders to deliver an easy claims process. For people who love to help others, this role is highly rewarding.

**You'll be responsible for**:

- Managing a complex portfolio of claims in a timely and cost-effective manner
- Ensuring a high standard of customer service is maintained with our customers
- Using your technical experience to thoroughly investigate and assess claims to ensure the best outcome is achieved for the customer
- High level attention to detail surrounding

**Important to your success**:

- You will have experience in Property claims matters exceeding 1 year
- Superior customer service abilities & solid verbal communication skills
- The ability to multi-task and work in a fast paced environment
- A high attention to detail and pride in your work and accuracy
- The confidence to make decisions and be empowered
- Claims experience is essential, desirable 2 years plus

**What's on offer**:

- A competitive salary package
- Be part of a team that's open-minded, supportive, approachable, and genuinely focused on customer outcomes
- Experience a culture where everyone belongs and new ideas are embraced
- Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
- A range of attractive benefits including Insurance & Gym Membership discounts
- A fun, positive & supportive team environment; we work together to achieve great results
- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.