Customer Experience Leader

2 days ago

Cranbourne, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.

**The Role**

Our Cranbourne AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers. Key duties and responsibilities include:

- Lead customer service and support day to day running of the branch
- Provide first class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising branch computer system

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided

**What we are looking for**

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when growing our teams. If you fit the DNA, you’ll fit here. In conjunction we are needing some with:

- A true passion for delivering customer service excellence
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self organisation and time management skills

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Customer Experience Expert

    2 weeks ago

    Cranbourne, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Cranbourne Branch are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - Monday - Friday 8.00am - 4.00pm - May be required to work some Saturdays - Technical /...

  • Customer Experience Officer

    2 days ago

    Cranbourne, Australia The Lost Dogs Home Full time

    Job Overview **WORK TYPE**: - Casual, Part Time **LOCATION**: - Cranbourne **JOB TYPE**: - Customer Service **DATE POSTED**: - 13 Oct 2025 AUS Eastern Daylight Time **APPLICATIONS CLOSE**: - 13 Nov 2025 AUS Eastern Daylight Time **Multiple Positions Available**: - **Permanent, Part-time, 55 hours per fortnight**: - **Casual** **About Us** At...

  • Customer Experience Officer

    1 day ago

    Cranbourne, Victoria, Australia The Lost Dogs' Home Full time $45,000 - $65,000 per year

    Job OverviewWORK TYPE:Casual, Part TimeLOCATION:CranbourneJOB TYPE:Customer ServiceDATE POSTED:13 Oct 2025 AUS Eastern Daylight TimeAPPLICATIONS CLOSE:13 Nov 2025 AUS Eastern Daylight TimeMultiple Positions Available:Permanent, Part-time, 55 hours per fortnightCasualAbout UsAt The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape,...

  • Customer Experience Officer

    1 day ago

    Cranbourne, Victoria, Australia The Lost Dogs Home Full time $45,000 - $65,000 per year

    Multiple Positions Available:Permanent, Part-time, 55 hours per fortnightCasualAbout UsAt The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse animal welfare and...

  • Disability Team Leader

    2 days ago

    Cranbourne, Australia Aspire Community Services Full time

    Urgently Hiring Team Leader (Disability Services) minimum 2 years of experience required in the disability services sector Aspire Community Services is disability support services provider. Our pledge as an organisation is to be a driving force in changing the sector to improve quality of life outcomes for people with a disability. Our Organisation strives...

  • Service Delivery Team Leader

    2 weeks ago

    Cranbourne, Australia The Lost Dogs Home Full time

    Job Overview **WORK TYPE**: - Full Time **LOCATION**: - Cranbourne **JOB TYPE**: - Customer Service, Shelter and Animal Attendant, Community and Local Government **DATE POSTED**: - 07 Aug 2025 AUS Eastern Standard Time **APPLICATIONS CLOSE**: **Team Leader - Adoptions, Customer Experience and Local Government** **About us**: At The Lost Dogs’...

  • Customer Service Team Member

    2 weeks ago

    Cranbourne, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Programs Team Leader

    2 weeks ago

    Cranbourne, Australia Simply Helping Gippsland South and West Full time

    Join a "for purpose" disability & aged care company in a growing industry - Great Coffee Machine and a attractive salary on offer - Ongoing career development and training opportunities **Who we are** Our simple mission is to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others. We enable...

  • Telstra Retail: Part Time Customer Service

    5 days ago

    Cranbourne, Victoria, Australia Telstra Business Technology Centre Perth South Full time $45,000 - $65,000 per year

    Employment TypePermanentClosing Date8 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant CRANBOURNEJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Team Leader

    1 week ago

    Cranbourne, Australia Kind & Care Supports Full time

    **About Us** Kind & Care Supports provides quality support to people of all ages and abilities. We are experienced in providing quality care for children, young adults, and adults with intellectual, physical, and sensory disabilities and mental health conditions. We specialise in complex care support, which also includes supporting people with dual...