Programs Team Leader

Join a "for purpose" disability & aged care company in a growing industry
- Great Coffee Machine and a attractive salary on offer
- Ongoing career development and training opportunities

**Who we are**

Our simple mission is to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others.

We enable our people to provide the best possible care to our clients by continuously investing in their learning, development and wellbeing.

**Our culture**

We are committed to developing a culture that lives by the Simply Helping Gippsland South and West values; **compassion, communication, reliability **and **trust.**

Simply Helping Gippsland South and West is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

**Our benefits**

As a Simply Helping Gippsland South and West employee, benefits you'll be able to take advantage of include;
- Monthly recognition and reward for 'Employee of the Month'
- Ongoing training and development
- Career development opportunities

**Position**

Our Programs Team leader helps to oversee and support the day to day running and ongoing development of Simply Helping program services funded under TAC, HCP and the NDIS.

The Team Leader will ensure services are provided within the multiple regulatory frameworks and relevant legislation, responsive to community needs and service demand, compliant with Simply Helping policy and procedures and deliver a quality, effective and efficient service.

Providing leadership and direction to staff members through a partnership model across program areas within Simply Helping.

The Salary on offer is between $60,000-$70,000

**Responsibilities and Duties**:
**General**
- Work collaboratively at an operation level to provide overall leadership, management and direction across all HCP, NDIS and TAC services but not limited to.
- Oversee and manage the performance and ongoing professional development of direct reports, including provision of support, conducting monthly supervision meetings and annual appraisals, and addressing staff development and performance issues, in conjunction with the Programs and HR Managers.
- Develop and maintain relationships and partnerships with key networks and stakeholders, creating opportunities for program development.
- Work towards making continuous improvements, service expansion and appropriate organisational responses to government policies, reforms and changes.
- Actively participate and contribute to the organisation's policy review and development, as well as strategic and business planning, ensuring that HCP, NDIS and TAC services are aligned to organisational strategic direction and meet all funding/compliance requirements.
- Lead a team of professionals from various backgrounds and with varying experience, ensuring goals are met in areas including customer satisfaction, safety, quality, compliance and team member performance.
- Implementing and managing changes and interventions to ensure project goals are achieved.
- Attend staff meetings and keep abreast of current information by reading appropriate materials. Identify and attend relevant courses/workshops/seminars necessary to maintain own knowledge of trends in continuous improvement processes and quality systems management.
- Conduct training/meetings for staff in program compliance, policies and processes, and associated issues.
- Comply with requests for information from management, SHGSW departments and external stakeholders where appropriate and as requested.** HCP, NDIS, TAC and Complex Programs**

Assist Program and Continuous Improvement Managers to oversee the development and implementation of effective care plans, behaviour support plans (maintained in RIDS every 12 months or as specified), individual support plans and behaviour strategies which address client needs within individual budget constraints.
- Coordinate quarterly client reviews, to maintain quality and compliance with a focus on care plans, funding and reporting requirements
- Develop and implement policies and procedures for all programs, with assistance from the Programs and COI Managers.
- Conduct/coordinate training sessions for existing personnel involved with program delivery, and support compliance with company policies and processes, and regulatory and legislative requirements.
- Set performance targets and implement performance improvement measures where necessary.
- Work with management to complete internal audits and develop and implement plans from internal audit findings to ensure full program compliance.
- Assign and delegate tasks