Client Services Branch

1 week ago

Canberra, Australia ACT Government Full time

The Client Services Branch of Housing ACT is seeking highly motivated people for temporary Tenant Support and Community Connection Officer positions and Team Leader positions that are currently available in our Tenant Experience team.

The Team Leader positions are responsible for providing leadership and developing and managing work performance within a Tenant Experience team. The occupants of these positions will be responsible for coordinating tenancy management and community development across the portfolio and establishing networks and community linkages to ensure quality of service and outcomes for clients. These positions require high level organisational skills, well developed interpersonal and communication skills and the ability to effectively prioritise work and meet deadlines. Team Leaders in the Client Services Branch require a flexible work attitude and may be required to work in other business units across the branch as needed.

The Tenant Support and Community Connections Officer roles provide specialist advice, information, support and case management to public housing tenants who may be experiencing issues impacting on their ability to maintain their tenancy. The role also involves developing collaborative working relationships with community service organisations, internal and external stakeholders to assist clients to access appropriate housing and community support services. As part of the Tenant Experience team these positions play an important role in the mentoring and training of Housing Managers particularly associated with the complex client needs. The occupants of these positions are required to have an understanding and experience in working with clients with complex needs and a commitment to innovation and flexible service responses to assist clients to achieve better housing and social outcomes.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

**Eligibility/Other Requirements**:
**Additional requirements**:

- Current driver’s license.

**Desirable, but not essential, qualification and experience**:

- Relevant tertiary qualifications in Leadership, Management, Social Work, Community Development or a related field are desirable but not essential.

***

**Notes: This is a 12-month rolling recruitment round. **These positions are temporary vacancies (on Act Government contracts) for six months with the possibility of extension and/or permanency.

**How to Apply**:Please submit your written response of no more than two pages (800 words) addressing the Skills, Knowledge and Behaviours in the Position Requirements, a current curriculum vitae and the details of two current referees.

**Note**:
This is a 12-month rolling recruitment round. These positions are temporary vacancies (on Act Government contracts) for six months with the possibility of extension and or permanency.

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