Client Payment Specialist

Posting Description:

Client Payments Specialist

This is a hybrid role with the flexibility to work both virtually and from our Sydney/Paramatta office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Key Responsibilities

• Accounts Receivable Support - Manage accounts receivable processes, including collections, reducing days outstanding for debtors, and reconciling and allocating payments received.
• Client Payment Management - Provide finance options for clients, conduct payment follow-ups, manage debtors, and investigate payment issues.
• Premium Funding - Renew and grow Premium Funding sales across all Aon Australia segments.
• Client & Stakeholder Support - Deliver high-level customer service and administration support to internal and external stakeholders, including responding to queries from brokers and funders regarding client issues, defaults, and cancellations.
• Process Efficiency - Ensure all contracts and incoming funds are processed efficiently and accurately. Identify and recommend process improvement opportunities.
• Reporting - Complete weekly and monthly financial reporting as required.

How this opportunity is different

As a Client Payments Specialist, you will play a key role in supporting our financial operations by ensuring the accurate and timely processing of client payments, following up outstanding corporate collections and providing finance options for clients. This entry-level position is ideal for recent graduates, final-year university students, or individuals with some experience in financial services or insurance. You will be part of a dynamic team, engaging with stakeholders across the business and contributing to a positive client experience.

Skills and experience that will lead to success

• Recent graduates with enthusiasm and a passion for learning.
• Outstanding analytical, technical, and problem-solving skills.
• Ability to multitask and complete complex tasks within strict timeframes.
• High level of attention to detail.
• Strong customer service focus and effective communication skills (both written and verbal).
• Comfortable building relationships with multiple stakeholders.
• Strong negotiation and influencing abilities.
• Ability to work collaboratively in a team environment.
• System and process savvy, with a willingness to learn and adapt.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.