Case Coordinator

2 weeks ago


Fortitude Valley, Australia PeopleIn Full time

Full time, permanent role in a tight knit, dynamic team
- Fantastic company culture based in a brand new office in the Fortitude Valley
- Join a growing, ASX-listed organisation with great career growth opportunities

**Who We Are**
FIP group are powered by
**PeopleIN** - Australia's largest family of workforce solutions and recruitment brands.

FIP Group is passionate about providing legitimate and specialised end-to-end staffing solutions to Australian businesses.

Operational since 2006, our business model is built around our ability to provide tailor made workforce solutions for our clients together with customer service that delivers above and beyond.

**The Opportunity**
We are seeking a PALM Case Coordinator to join our growing team In this role you will be responsible for the admin coordination of the PALM (Pacific Australia Labour Mobility) Scheme and the PLS (Pacific Labour Scheme) workers employed by FIP Group.

You will also be responsible for:

- Screening welfare issues
- Assessing welfare issues and determine levels as per escalation tool
- Incident reporting via Zendesk
- Liaison with internal and external stakeholders regarding incidents
- Critical incident management
- Contact with Country Liaison Officers and government officials

**About You**
To be successful in this role you will have a drive to deliver and be passionate about helping other succeed.

You will also:

- Welfare/case work experience desirable
- Knowledge of the PALM Scheme desirable
- Ability to interpret deed guidelines also desirable
- A positive attitude and someone who enjoys working in a supportive team environment
- Ability to multi-talk and prioritise whilst building positive internal and external relationships

**What We Offer**
- Ability to gain valuable experience and career opportunities within a market leader
- Welcoming, friendly team and supportive management team
- Natural lit, modern office in the heart of the Fortitude Valley - great lunch options
- Thursday cake and birthday/anniversary celebrations
- Friday afternoon drinks

If this sounds like an exciting opportunity for you, click APPLY NOW
- Please note only successful applicants will be contacted._


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