W Insider Agent

**Additional Information**
**Job Number**25169695
**Job Category**Rooms & Guest Services Operations
**Location**W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**NATURAL TALENT**

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

**CURATING ORIGINALITY TAKES TALENT**

W Brisbane, located at 81 N Quay Brisbane City is looking for a **W Insider Agent.**

As the W Insider Agent, you will work with the W Insider to bring the W Experience to life for our guests. Our W Insider Agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, or sharing the highlights of the local area, the W Insider Agent makes every transaction feel like part of the experience.

**THE ROLE**:

- Passionately and expertly create a 5-star luxury guest experience, characterized by flawless efficiency and authentic emotional connection
- Take ownership of any guest request which comes your way, seeing it through until completion
- Create personalized guest itineraries, manage bookings, and offer tailored recommendations
- Maintain thorough local area knowledge and foster positive community relationships
- Support front desk operations including arrivals, check-outs, and billing
- Assist with VIP/in-room services, special setups, and guest deliveries
- Ensure clear communication and collaboration across hotel teams
- Anticipate guest needs to surprise and delight at every opportunity
- Update guest profiles with preferences and ensure accurate service records

**THE CANDIDATE**:

- Previous experience in a Front Desk related role in a luxury hospitality environment
- Excellent communication skills, both spoken and written
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multitask and problem solve in a fast-paced environment
- Keen eye for detail
- Knowledge of OPERA PMS
- Ability to work varied shifts, including weekends.

**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
- ‘Great places to work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program

**MI RECOGNITION**

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.

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**DIVERSITY AND INCLUSION STATEMENT**

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.