Welcome Desk Agent
2 weeks ago
**Job Number** 24058468
**Job Category** Rooms & Guest Services Operations
**Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
**CURATING ORIGINALITY TAKES TALENT**
W Brisbane located at 81 North Quay, Brisbane City is hiring a Welcome Desk Agent. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our **Welcome Desk Agent (Guest Service Agent)** takes the initiative to deliver a wide range of services that guide guests through their entire stay. You will provide our guests with the '**W**' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:
- Experience in a similar role within a hotel environment
- Experience with Opera property management system
- Armed with smart solutions and a can-do attitude
- Energised in a fast-paced environment
- Excellent grooming and presentation skills
- Ability to work a 7-day rotating roster with a minimum availability of three days a week
- Must be available to work AM, PM, and Overnight Shifts
**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
- ‘Great Places to Work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
**DIVERSITY AND INCLUSION STATEMENT**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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