W Insider Agent

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationW Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

CURATING ORIGINALITY TAKES TALENT

W Brisbane, located at 81 N Quay Brisbane City is looking for a W Insider Agent.

As the W Insider Agent, you will work with the W Insider to bring the W Experience to life for our guests. Our W Insider Agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, or sharing the highlights of the local area, the W Insider Agent makes every transaction feel like part of the experience.

THE ROLE:

• Passionately and expertly create a 5-star luxury guest experience, characterized by flawless efficiency and authentic emotional connection
• Take ownership of any guest request which comes your way, seeing it through until completion
• Create personalized guest itineraries, manage bookings, and offer tailored recommendations
• Maintain thorough local area knowledge and foster positive community relationships
• Support front desk operations including arrivals, check-outs, and billing
• Assist with VIP/in-room services, special setups, and guest deliveries
• Ensure clear communication and collaboration across hotel teams
• Anticipate guest needs to surprise and delight at every opportunity
• Update guest profiles with preferences and ensure accurate service records

THE CANDIDATE:

• Previous experience in a Front Desk related role in a luxury hospitality environment
• Excellent communication skills, both spoken and written
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multitask and problem solve in a fast-paced environment
• Keen eye for detail
• Knowledge of OPERA PMS
• Ability to work varied shifts, including weekends.

BENEFITS

• The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
• 'Great places to work' certified
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
  Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.