Fraud Investigator

**Fraud Investigator**

**Role Title**:Fraud Investigator

**Role Type**:1 x Ongoing Full-Time

**Location**: Sydney

**Salary range for SNSW Grade**7/8**: $102,899 - $121,317, plus superannuation and leave loading

**About the Role**:
The Fraud Investigations & Management team plays a critical role to ensure integrity and effectiveness of Service NSW grants, rebates and voucher administration programs and the assessment of payments.

As the Fraud Investigator, you will prepare and undertake complex compliance and investigation for Service NSW Programs and activities.

Day to day activities include assessment and investigation of escalated and referrals of fraud to provide a high level of expertise in the delivery of multi-faceted risk-based outcomes for the protection of the public, businesses and communities in NSW.

**Responsibilities**:
Responsibilities include prepare and undertake complex investigation activities through the delivery of programs and transactions to ensure compliance to applicable legislation and regulations. Research, analyse, collate information, and identify trends and policy issues from internal and external sources to provide recommendations regarding, legislative non-compliance and/or fraud identification, investigation and evidentiary processes to inform decision making. Support the team to participate in litigation where appropriate to ensure the provision of effective representation on behalf of the organisation.

**About the Team**:
The SNSW Fraud Management Team comprises of two distinct teams:
- Fraud Investigation - reviews alleged, suspected, or detected incidents of fraud, and escalates cases to law enforcement including representing SNSW in courts proceedings; and- Fraud Intelligence and Data Analysis
- proactively identifies tactical intelligence through analysis, continuous improvement opportunities through trends, patterns and methods impacting current and future environments.

**About You**:
- A team player with a curious mind, unbiased and unprejudiced mindset and inclusive in a high-volume dynamic work environment.- Prepare and undertake complex compliance and investigation activities that include Grants, Rebates and Voucher and other programs to enhance compliance.- Undertake proactive compliance operations to stay ahead of potential issues.- Stay up to date with relevant legislation, policies, and procedures, setting a standard of exemplary investigatory and regulatory practices for the NSW community.- Gather, review, and maintain accurate records, documents, submissions, and reports, recommending appropriate actions to decision-makers while ensuring compliance with legislative requirements.

**To be successful**in this role you will**demonstrate**:
- Certificate IV (Government) Investigations or similar qualification.- Ability to obtain a minimum Base Line security Clearance Level- Significant experience in conducting high-quality complex investigations into criminal fraud with an aptitude to identify operational risks.- A track record of successfully conducting investigation, gathering evidence, and preparing prosecution briefs.- Good working knowledge of criminal law, rules of evidence, criminal procedures, and administrative law.- Familiarity with electronic Investigation Case Management Systems, enhancing your efficiency and effectiveness.- Strong written and oral communication skills, with the ability to effortlessly engage with internal and external stakeholders.

**Closing Date: Wednesday, 11 June 2025 at 9.59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process