Accessibility Program Manager

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Atlassian (not for Hatch)**

Hatch is supporting Atlassian to find a great Accessibility Program Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Atlassian.

**About the role at Atlassian**

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Our Central Accessibility Team owns Atlassian's strategy and programmes to make every Atlassian experience accessible for people living with disability. Our programme directly supports our mission to help unleash the potential of every team (by unleashing the potential of every person on the team). We believe Accessibility is necessary to create better experiences for everyone.

We are hiring an Accessibility Programme Manager that will report to the Head of Accessibility and run the daily operations of our Accessibility QA Programme and contribute to other programmes related to customer engagement, product remediation and community outreach.

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Responsibilities**
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Atlassian.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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