Market & Customer Intelligence Manager

Create impact as a **Market & Customer Intelligenc**e Manager**

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

**Your Role**

Lead with insight. Drive strategy. Power the customer experience of tomorrow.

We’re looking for a strategic and insight-driven Market and Customer Intelligence Manager to lead the execution of a data-led customer intelligence.

Reporting to the Market & Customer Strategy Manager, you’ll turn insights into action—using market intelligence, competitor benchmarking, and scenario planning to inform a 3-5 year roadmap. You’ll identify opportunities to enhance the customer experience, support strategic decision-making, and ensure insights are embedded across the business.

With a strong focus on operationalising strategy into insights into outcomes, and informing competitive positioning, you’ll help align customer intelligence with business priorities and long-term growth. If you’re passionate about using data to drive innovation and influence the future of customer strategy, this is your opportunity to make a real impact.

This is a permanent full-time role where you’ll have the flexibility to be based anywhere in Australia, preferably in Sydney.

**About You**
- To be successful in your role, you’ll ideally have:
- Proven leadership in managing multiple projects with strategic insight, delivery excellence, and strong stakeholder engagement- Ability to lead within a flat team structure, collaborating effectively with peers at similar levels- Exceptional writing, communication, and presentation skills, with a track record of influencing senior stakeholders- Strong strategic and commercial acumen, with the ability to shape executive-level conversations and decisions- Advanced financial and insurance literacy and data analysis skills, supported by a sharp analytical mindset- Well demonstrated experience in designing and delivering customer strategies, with deep expertise in customer performance platforms- Agile thinking with a passion for experimentation and driving innovative outcomes- Collaboration and adaptability, thriving in both in-person and remote working environments- Outstanding interpersonal skills and a proactive, open communication style
- Applications close **Monday 26 May 2025, at 11:59 p.m.**
- Joining IAG, you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard- Up to 50% off personal insurance, including home and motor insurance- 5 myLeave days per year on top of annual leave- Work from home and many more flexibility options with myFlex- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- employment type eligibility criteria apply

**ABOUT US**
- As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
- Learn more about who IAG is here.
- **Please note that we refer to this role as Principal, Market & Customer Intelligence internally