Warehouse Team Manager

At Koko Black, we celebrate locality, sourcing the highest quality ingredients from Australia, and around the world. We believe in the passionate craftsmanship of our expert chocolatiers. We say hello to natural, and goodbye to all the nasties.

Passion, Leadership, Ownership and Trust are our guiding values.

This Team Manager manages the operation in the warehouse across the online store whilst also working in collaboration with the digital marketing and eCommerce team to solve all customer service requirements. They will provide leadership in relation to the labour planning, output and quality of online store functions in the warehouse and ensure they and their team comply with workplace health and safety and food safety policies.

**Key Responsibilities**

**Online warehousing**:

- Ensure all online orders are picked on time, in full and despatched on the due date.
- Ensure that all picking is conducted according to FIFO and MLOR rules.
- Allocate staff appropriately and work with the team to ensure delivery expectations of our customers are met.
- Ensure orders are completed in line with any special instructions.
- Manage order exceptions as they occur, solving resource, material and logistic issues.
- Collaborate and liaise with other internal and external stakeholders to understand and action special customer requirements.
- Complete all necessary system transactions and documentation in a timely and efficient manner.
- Oversee the transport of products to ensure efficient delivery of packages.
- Work closely with the ecommerce team to ensure the correct allocation of stock to the relevant orders.
- Respond to internal delivery queries in a timely manner.
- Support all continuous projects as requested.
- Work with the digital and planning teams to create and implement seasonal distribution models.
- Oversee the management of the Ricoh and the relevant customer service processes as required.

**Inventory Management**
- Manage stock both physically and digitally, in the online location.
- Drive a weekly cycle count process including variance investigation working with relevant stakeholders.
- Work with the digital and planning team to support the root cause investigation of DIFOT failures.
- Conduct root cause investigations of all dated and damaged stock.
- Perform emergency stock transfer as required from the main FG warehouse in collaboration with the Retail and Outbound Team Manager.
- Provide monthly stocktake variance reports.
- Manage the stock level of online consumables and coordinate with the planning team for forward ordering, propose the seasonal purchases based on expected order volumes at least 6 weeks before the season starts.

**Quality**
- Ensure that Allergens policies and procedures are adhered to.
- Ensure Good Manufacturing Practises (GMP) to achieve optimal product quality.
- Maintain a tidy and organised work environment.
- Report any non-conformance incidents to the appropriate manager.
- Report suspected specification and process deviations to the quality manager.
- Support the QA team with embedding food safety culture as required.
- Adhere to HACCP standards.

**Performance Management and Leadership**
- Appropriately allocate staff according to the daily and weekly requirements of the business.
- Support and motivate teams in achieving daily targets and goals.
- Process timesheets and overtime in Tanda.
- Appropriately manage overtime as required.
- Monitor individual performances, providing ongoing feedback and support.
- Seek to resolve any issues and conflict within the team, escalate issues as appropriate.
- Train and support new team members and provide feedback on a regular basis.
- Actively listen to concerns and potential opportunities raised by team members escalate as required.
- Address any non-compliance matters immediately, and where applicable report them to the appropriate manager.
- Complete PPRD’s for staff members as required.

**Continuous Improvement**
- Contribute to the development and implementation of standard operating procedures.
- Provide feedback on ways to increase efficiency, improve quality or reduce risk in your area.
- Take steps to reduce waste and suggest process improvements.

**Skills and Attributes**
- Be team player.
- Demonstrate strong initiative.
- Delegate tasks in an efficient, effective way.
- Be able to train others in a methodical way.
- Be process driven, with the ability to identify process improvements.
- Use direct and concise communication.