Credit Officer

2 days ago

North Ryde, Australia CSR Full time

**Join CSR as a Credit Officer**
***Location**: North Ryde / Hybrid

Do you have B2B credit collections experience, or are you a strong customer service communicator looking to develop their career in Credit collections?

- **Make an Impact**: Manage a high-volume ledger and play a key role in business profitability.
- **Collaborative Environment**: Work closely with a dynamic cross-functional team across credit, sales, and customer service.
- **Growth-Focused**: Drive results that help shape the future of CSR's Interiors East region.

**At CSR, we're building a better future together.**

**We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.

**About the Role**

As a **Credit Officer**, reporting to the Credit Manager - Interiors East, this role is crucial in ensuring timely payments, resolving account issues, and maintaining customer and internal relationships to support the business's financial goals.

**In This Role You Will**
- Manage and collect payments on accounts within agreed trading terms.
- Collaborate with Sales and Account Managers to resolve arrears and customer disputes.
- Recommend credit limit reviews and support smaller credit increases for existing customers.
- Release blocked deliveries where appropriate to ensure continued sales.
- Provide documentation such as account reconciliations, invoices, and statements.
- Keep customer master data up to date and document all interactions in SAP.
- Contribute to credit and regional management meetings with insights and updates.
- Partner with Customer Service and Sales to streamline communication and resolve issues efficiently.

**What You Will Bring to the Role**
- Proven experience in a Credit collections experience, or strong customer service experience.
- Strong negotiation and interpersonal skills - you'll build relationships across internal teams and with external customers.
- Ability to analyse account risks and make informed credit recommendations.
- Familiarity with SAP or similar ERP systems.
- A proactive, collaborative mindset and strong attention to detail.
- Preferred: AICM membership and tertiary qualifications in Business, Finance, or a related field.

**What We Offer**
- A supportive, inclusive team culture built on **CSR's core values**: Safety, Working Together, Customers, Innovation, and Results.
- Opportunity to contribute to a high-performing team with national visibility.
- Exposure to cross-functional collaboration with senior stakeholders.
- Ongoing professional development and career growth opportunities.
- Flexible workplace arrangements

**How to Apply**:

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