Head of IT Operations

**Opportunity to join an ASX-listed Global company with an exciting growth strategy**

Lead a high-calibre IT Operations team across critical functions including Infrastructure, Cyber Security, Service Desk and Applications Support.

Kelsian Group Limited is looking for a dynamic and experienced **Head of IT Operations** to join their team

Are you a driven leader with a proven record of delivering operational excellence, rigorous performance management, and fostering high-performing teams?

Do you excel in fast-paced, dynamic environments and thrive on delivering robust, secure, and responsive technology services?

If so, we have an outstanding opportunity for you.

**About Kelsian Group Limited**

**Kelsian Group Limited** is an ASX-listed business with over 12,500 employees across Australia, Singapore, the United Kingdom, and the United States. As we continue our rapid growth and transformation journey, technology remains pivotal to our success. We seek an accomplished individual to lead our IT Operations function and significantly contribute to our operational strength and strategic technology roadmap.

**About the Role**

As the** Head of IT Operations**, you will lead critical operational teams, ensuring the efficient and reliable delivery of technology services. Your key responsibilities will include:

- ** Operational Leadership**: Oversee Infrastructure, Cyber Security, Service Desk, and Application Support teams, ensuring each delivers high-quality, timely services.
- ** Performance Management**: Drive a high-performance culture through rigorous performance management, coaching, mentoring, and formal performance reviews. Swiftly address underperformance, ensuring continuous team improvement.
- ** Technology and Operational Excellence**: Develop and execute robust IT operational strategies aligned with organisational objectives, continuously enhancing processes, responsiveness, and agility.
- ** Cyber Security Governance**: Maintain oversight and accountability for cybersecurity operations, infrastructure stability, disaster recovery, and incident response.
- ** Customer and Stakeholder Engagement**: Ensure high internal customer satisfaction by establishing and monitoring SLAs, managing escalations, and proactively engaging stakeholders across the business.
- ** Budget and Resource Management**: Efficiently manage the IT Operations budget, maximising value from investments and ensuring effective resource allocation.

**About You**

The successful applicant must possess the following qualifications, skills and experience:

- ** Leadership Skills**: Exceptional capability in managing teams, performance, and fostering a culture of accountability and high performance.
- ** Technical Expertise**: Deep understanding of IT Infrastructure, Cyber Security, IT Service Management (ITSM), and operational best practices (ITIL).
- ** Strategic Thinking**: Strong strategic, analytical, and technical capabilities to manage and transform complex operational environments.
- ** Collaboration and Communication**: Excellent interpersonal skills, with a proven ability to engage and influence stakeholders across all levels of an organisation.
- ** Qualifications**: Tertiary qualifications in Information Technology, Computer Science, Cyber Security, or related fields. ITIL certification and cybersecurity credentials (CISSP, CISM) are advantageous.

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applicants must have the appropriate work visa and must not have any restrictions to their entitlement to work.

**Applications close Friday 15th August 2025 at 5pm**

**Please note**: We kindly request that recruitment agencies do not contact us regarding this opportunity, as we are managing the recruitment process directly.