Night Duty Manager

4 days ago

Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

Summary

**WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK**

This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed.

We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere.

A full-time **Night Duty Manager** opportunity is now available.

**About the Role**

The Night Duty Manager creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Working on the overnight shift (11pm-7:30am), you will carry out daily auditing and balancing of guest folios including all transactions.

**Your Core Purpose will be**:
The Night Duty Manager provide guests with an engaging check in experience, by providing a friendly welcome. Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.

Duties include:

- Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
- Conduct daily auditing of hotel transactions, balancing of guest folios and running daily reports
- To handle all guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues.
- Handle guest issues/complaints with courtesy, empathy and sincerity.
- To be able to use Opera and other property management systems
- Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- To be fully conversant with the hotel's credit policies and to monitor all guest accounts.
- To know and carry out specified duties in response to a fire alarm, guest medical emergency and security threats
- Ensure high standards of personal presentation and grooming.

**Qualifications**:
**What we are looking for**:

- Previous Front Office experience
- Relevant degree in Hospitality is an advantage
- Experience using Opera would set you apart from the rest
- Passionate about creating memorable guest experiences
- Exceptional communication skills and attention to detail
- Demonstrated ability to provide and improve customer service with both internal and external customers.
- A positive, enthusiastic attitude and the ability to work on the overnight shift from 11pm-7.30am

**What we are looking for**:

- Previous Front Office experience
- Relevant degree in Hospitality is an advantage
- Experience using Opera would set you apart from the rest
- Passionate about creating memorable guest experiences
- Exceptional communication skills and attention to detail
- Demonstrated ability to provide and improve customer service with both internal and external customers.
- A positive, entthusiastic attitude and the ability to working the overnight shift from 11pm-7.30am

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