Roadside Team Manager

15 hours ago

Joondalup, Australia Royal Automobile Club of WA Full time

As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives.

What will you be doing?- Developing, leading and driving the performance of Roadside Service Delivery Patrols and Flexi-Techs to achieve KPIs, including operational; Member/Customer Net Promoter Score (NPS); Sales & Revenue targets & business plan initiatives.- Managing staff resourcing in conjunction with Motoring Workforce Planning.- Reviewing and analysing performance data (financial, sales and activity reports), monitoring and measuring productivity, goal progress and activity levels.- Collaborating with the Senior Leader Roadside Delivery in identifying and implementing continuous improvement initiatives including new systems and processes and procedures to enhance the member experience and drive operational efficiency.- Building capability and capacity of internal resources (including cross functional).- Fostering cultural and operational change enabling the delivery of improved performance and employee engagement.- Embedding and driving a culture of a robust Health & Safety focused environment within the constraints of a remote workforce.- Simplifying people and business process and systems to support RAC strategy and culture.- Driving efficiencies and contribute to the longer-term strategy for the business unit.

What are we looking for in you?- Experience managing a large team in an operational environment.- Experience in managing occupational health and safety systems.- Experience working as a Team Leader, Foreman or similar in the Motoring Industry.- Qualified Motor Mechanic or equivalent trade is desirable.- Tertiary qualifications in Business Management or a related discipline is desirable.- Experience and/or qualification in Occupational, Health and Safety is desirable.

What Can We Offer You?

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You’ll enjoy:

- Access to exclusive RAC member benefits-
- A strong Diversity & Inclusion strategy- Generous discounts on insurance and free roadside assistance- In-house health and wellness programs- Competitive salary + super, with the option to purchase additional leave- A vibrant Social Club with over 900 members

How to Apply:
If you're ready to drive your career forward with RAC WA, we’d love to hear from you. Applications should be submitted through our online portal by clicking APPLY NOW.

Please note: Applications will be reviewed as they are received, and RAC reserves the right to close the vacancy without notice.

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