Roadside Team Manager

1 day ago

City of Joondalup, Australia RAC WA Full time $104,000 - $160,000 per year

As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives. 

What will you be doing?

  • Developing, leading and driving the performance of Roadside Service Delivery Patrols and Flexi-Techs to achieve KPIs, including operational; Member/Customer Net Promoter Score (NPS); Sales & Revenue targets & business plan initiatives. 

  • Managing staff resourcing in conjunction with Motoring Workforce Planning.

  • Reviewing and analysing performance data (financial, sales and activity reports), monitoring and measuring productivity, goal progress and activity levels.

  • Collaborating with the Senior Leader Roadside Delivery in identifying and implementing continuous improvement initiatives including new systems and processes and procedures to enhance the member experience and drive operational efficiency. 

  • Building capability and capacity of internal resources (including cross functional). 

  • Fostering cultural and operational change enabling the delivery of improved performance and employee engagement. 

  • Embedding and driving a culture of a robust Health & Safety focused environment within the constraints of a remote workforce.  

  • Simplifying people and business process and systems to support RAC strategy and culture. 

  • Driving efficiencies and contribute to the longer-term strategy for the business unit. 

What are we looking for in you?

  • Experience managing a large team in an operational environment. 

  • Experience in managing occupational health and safety systems. 

  • Experience working as a Team Leader, Foreman or similar in the Motoring Industry. 

  • Qualified Motor Mechanic or equivalent trade is desirable. 

  • Tertiary qualifications in Business Management or a related discipline is desirable. 

  • Experience and/or qualification in Occupational, Health and Safety is desirable.  

What Can We Offer You?

A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You'll enjoy:

  • Access to exclusive RAC member benefits

  • – our flexible working program

  • A strong Diversity & Inclusion strategy

  • Generous discounts on insurance and free roadside assistance

  • In-house health and wellness programs

  • Competitive salary + super, with the option to purchase additional leave

  • A vibrant Social Club with over 900 members

How to Apply:

If you're ready to drive your career forward with RAC WA, we'd love to hear from you. Applications should be submitted through our online portal by clicking APPLY NOW.

Please note: Applications will be reviewed as they are received, and RAC reserves the right to close the vacancy without notice.

  • Roadside Product Coordinator

    1 week ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    RAC Motoring & Home Services is dedicated to delivering and enhancing existing products and services in innovative and efficient ways. We continuously research, test, and implement new offerings to meet the evolving needs of our members. As the Roadside Product Coordinator, you will support the development, management, analysis, and enhancement of the...

  • Roadside Patrol South

    1 week ago

    Joondalup, Australia Royal Automobile Club of WA Full time $60,000 - $80,000 per year

    Join one of Western Australia's most trusted employers and make a real difference on the road. For over 119 years, RAC has proudly served WA motorists, and we're now looking for dedicated Roadside Patrol Officers to help keep our members moving when they need it most.With growing demand, we're offering an opportunity for qualified and experienced Light...

  • Roadside Patrol South

    3 weeks ago

    City Of Joondalup, Australia RACWA Full time

    Overview Join one of Western Australia's most trusted employers and make a real difference on the road. For over 119 years, RAC has proudly served WA motorists, and we're now looking for dedicated Roadside Patrol Officers to help keep our members moving when they need it most. With growing demand, we're offering an opportunity for qualified and experienced...

  • Roadside Brush cutting

    12 hours ago

    City of Brisbane, Australia Greenbynature Full time

    About the Role As a Team Member, you will be responsible for working alongside a team to maintain and enhance roadsides across our various council-controlled contracts within Brisbane. This position is ideal for someone who enjoys working outdoors, has a keen eye for detail, and takes pride in their work. - Operate various mowing equipment safely and...

  • Only 24h Left! Qualified Mechanic

    1 week ago

    City of Brisbane, Australia Nationwide Group Full time

    Qualified Mechanic - Roadside Assistance Job No:NWG308 Location:Brisbane Join Australia's Leading Roadside Assistance Provider! Who we are Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. We are a trusted partner of government bodies, law enforcement and road...

  • Nightshift Roadside Mowing

    12 hours ago

    Ipswich City, Australia Greenbynature Full time

    About the Role As a Team Member, you will be responsible for working alongside a team to maintain and enhance roadsides across Ipswich. This position is ideal for someone who enjoys working outdoors, has a keen eye for detail, and takes pride in their work. - Operate various mowing equipment safely and efficiently - Maintain and perform regular...

  • Dispatch Manager

    2 weeks ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    Due to an internal move, we now have an opportunity for a motivated and dedicated individual to join the RAC and lead the Roadside Services Dispatch Team based in Joondalup as the Dispatch Manager on a 24-month fixed-term basis. Reporting to the Senior Manager Roadside Delivery, this role is of vital importance to lead and direct the operations of the...

  • Mowing Operator

    3 weeks ago

    City of Melbourne, Australia Greenbynature Full time

    About the Role As a Mowing Operator, you will be responsible for undertaking routine maintenance works in Council controlled parks, reserves and selected roadsides. This position is ideal for someone who enjoys working outdoors, has a keen eye for detail and takes pride in their work. - Ability to operate front deck mowersor Zero Turn Mowers and Push...

  • Team Manager

    1 week ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. As a purpose-driven, member-focused organisation, we strive to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." - Your Opportunity - As a Team Manager in our Contact Centres located in Joondalup and West Perth, you...

  • Team Manager

    1 day ago

    Joondalup, Australia RAC Full time

    Team Manager - Contact Centre With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." **Future Opportunities** **What you need to know** **Location** : Joondalup and West...