Dispatcher

6 days ago

Joondalup, Australia Royal Automobile Club of WA Full time

At RAC, we are dedicated to building a safer, more sustainable, and connected future for Western Australians. From Insurance, Auto Service Centres, Roadside Patrols, and Travel to Finance, Holiday Parks, and Resorts, we are a diverse, purpose-driven organization. For over 116 years, we have reinvested our profits back into the WA community.

Due to internal promotions, an exciting opportunity has arisen to join the Motoring Dispatch Team on a part-time casual basis, working flexible shifts between 6:00 am and 10:00 pm, Monday to Sunday.

About the Role

Reporting to the Dispatch Shift Team Leader, this role is integral to delivering exceptional member service. You will be responsible for the efficient allocation of roadside resources and maintaining member relationships during vehicle breakdown experiences.

What will you be doing?

As a Dispatcher, your responsibilities will include:
- Allocating roadside resources efficiently to meet service standards.- Collaborating with resources, managers, and support teams to ensure effective service delivery.- Communicating effectively and influencing internal and external stakeholders.- Providing proactive, exceptional service during member vehicle breakdowns.- Ensuring workplace safety for yourself, team members, and RAC members.- Working with colleagues to identify and implement process improvements.

What are we looking for in you?- Relevant Experience: Previous experience in dispatch or logistics environments.- Flexibility: Ability to work a variety of shifts Monday to Sunday between 6:00 am and 10:00 pm.- Communication Skills: Strong relationship-building and communication abilities.- Service Excellence: A strong focus on delivering outstanding service.- Problem-Solving: Demonstrated decision-making and problem-solving skills.- Teamwork: Proven ability to collaborate effectively in a team.- Adaptability: Willingness to embrace and adapt to change in a dynamic workplace.

For further information or a confidential discussion about the role, please contact Lorretta Jackson (Talent Acquisition Partner) at 08 9436 4356.

Supporting Diversity & Inclusion

LI-LJ1

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