Product Manager

**About the Role**

Reporting directly to the Head of Personalisation, your main goal is to understand our customers’ needs and provide high-quality personalized recommendations for an enhanced and engaging betting experience. You will lead our efforts to build state-of-the-art context-aware recommendations, working closely with a talented team of data scientists, analysts and engineers working on solving complex consumer problems through AI and Machine Learning.

**About Entain**

Here at Entain, we are building an exciting, word class approach to Personalisation for our Australian online bookmaking brands, Ladbrokes and neds. To do so, we’re looking for data-obsessed leaders with an innate desire to problem solve and deliver a market-leading, state-of-the-art customer experience.

**What you will do**
- Collaborate closely with data scientists, analysts and engineers while working in agile software development environment. You will be someone who can bridge business requirements with technical capabilities.
- Obsess over how we can further use data to improve the customer experience, particularly in the areas of promotional spend and ‘generosity’.
- Create a vision. You will be responsible for developing and driving the roadmap of solutions delivered via our Machine Learning Platform.
- Manage the product process - from ideation and investigation, through to delivering and monitoring on-going reporting.
- Co-ordinate a test and learn pipeline with clearly defined success metrics, identifying and reacting to the most valuable opportunities.
- Understand and document module requirements. Prioritise feature requirements and expected release points, balancing value add with level of difficulty.
- Work closely with leadership teams to schedule and co-ordinate product release.
- Play a lead role in evolving our use of cross-functional agile teams. Help to facilitate backlog grooming sessions, organising designs, and creating tasks.
- Manage expectations with wider teams, effectively communicating value driven and taking on feedback for further improvements.

**Who we’re looking for**
- You will have proven experience in managing data products, ideally with experience in or exposure to Machine Learning products.
- You will have both theoretical and practical knowledge of product management frameworks, processes and methodologies, with a proven record in defining product requirements based on research, data and insights.
- Strong leadership skills to guide initiative teams through the delivery and governance life cycle.
- Ability to galvanize multi-disciplinary Agile teams to deliver strategic change.
- You will obsess over how we can use data to add value for our customers, through considering the big picture opportunities and identifying the company’s growth levers.
- You will be responsible for growing a young product area to solve customer problems in the space of recommendations, personalisation, and cross-selling in a way that benefits both our customer and the business.
- You will be comfortable working with data scientists and data engineers on complex topics, but most importantly be able to identify clear value adding opportunities, and the most direct path to delivering these.
- You have prior knowledge and understanding of the industry (sports betting, gaming and sports) or a strong desire to learn in order to best meet our customers’ needs.

**Why Entain**
- Genuinely flexible work arrangements - we aim to be in the office two days a week, but we want you to work the way that best suits you and your life.
- 9-day fortnights - Yep that’s right
- Up to 12 weeks Paid Parental leave.
- Heavily subsidised gym memberships and other paid-for services as part of our wellness calendar.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Extensive learning and development programs so you can expand your expertise.
- Company-wide events to recognise and celebrate the great work of our team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to free and discounted tickets to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Our HQ is in Brisbane Australia; however, we have offices in Sydney and Melbourne. This role has the opportunity to be located in any of these 3 locations.