Customer Insight Analyst

4 days ago

Sydney, Australia Bluefin Resources Full time

Government/Financial Service Focused
- Drive meaningful Customer Insights & Improve CX
- Sydney - Flexi Hybrid Model working - 12 Month FTC with view to go perm

**Customer Insight Analyst**
- Government/Financial Service Focused
- Drive meaningful Customer Insights & Improve CX
- Sydney - Flexi Hybrid Model working - 12 Month FTC with view to go perm

**About the Company**

Professional Government body who support its members, partners and stakeholders through their services to improve quality of life.

***

**About the role**

The Customer Insight Analyst will be responsible for Identifying and delivering Customer Insights to various stakeholders within the business. You will deliver actionable insights that facilitate customer centric decision making and improvements in the customers experience and moments that matter.

**Key Responsibilities**:

- Project manage and deliver new quantitative & qualitative customer research studies from understanding needs to scoping requirements through to data collection and reporting.
- Identify, analyse and interpret trends, patterns and stories told through the available customer data to support the development of insights that can inform Customer change.
- Monitor Customer Experience Measurement data / results & KPI performance to identify and communicate new trends and opportunities to improve performance
- Work collaboratively with all stakeholders to leverage information and insights across different business areas to help drive the strategy to deliver better customer outcomes and experiences.
- Develop and evolve working practices and tools, to drive continuous improvement and increase the value of insights to stakeholders
- Support the management of programs of work that enhance the customer insights gained by the business
- Manage external Research agencies/suppliers on the support through projects when needed

**You will have**:

- Circa 3+ years' experience in Market Research from an agency background
- Strong Quantitative Research end to end, Qualitative Research an added bonus
- High level proficiency in Word, Excel and PowerPoint
- Experience using Research data analysis packages such as Q, SPSS
- Strong experience in compiling and analyzing customer data and communicating to stakeholders
- Experience with Qualtrics preferred or similar
- Excellent communication and confidence when speaking with stakeholders

**Starting as a 12 Month FTC with the view to go perm.**

BBBH51688_166736899546234

  • Customer Insights Analyst

    3 days ago

    Sydney, Australia Healius Limited Full time

    We are one of the Australia's leading healthcare companies! - Fulltime Permanent Position based in Sydney CBD- hybrid work arrangements! - Extensive relevant experience in a management consulting or analyst role **Customer Experience Insights Analyst** - Fulltime Permanent Position based in Sydney CBD- hybrid work arrangements! - Extensive relevant...

  • Customer Insights Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Nib Group Full time

    Join to apply for the Customer Insights Analyst role at nib Group Continue with Google Continue with Google Join to apply for the Customer Insights Analyst role at nib Group At nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members.Our Experience, Transformation and Productivity team plays a pivotal role in...

  • Customer Insights Analyst

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Customer Insights Analyst with a Leading Insurance Firm - PART TIME Permanent Role **Your new company** As a Customer Insights Analyst with a leading financial firm you will provide essential Customer and Data insight support to ensure valuable customer experience to all stakeholders. You will provide insights and analysis requirements in order to support...

  • Customer Insights Analyst

    4 weeks ago

    Sydney, New South Wales, Australia nib Group Full time

    Join to apply for the Customer Insights Analyst role at nib GroupContinue with Google Continue with GoogleJoin to apply for the Customer Insights Analyst role at nib GroupAt nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in...

  • Customer Insights Analyst

    19 hours ago

    Sydney, New South Wales, Australia nib Group Full time

    Join to apply for the Customer Insights Analyst role at nib GroupContinue with Google Continue with GoogleJoin to apply for the Customer Insights Analyst role at nib GroupAt nib, we're on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in...

  • Customer Insights Analyst

    3 days ago

    Sydney, Australia ING Full time

    It’s a fun and exciting time to join ING, Australia’s most recommended bank for the 3rd year running. We’re looking for a **Customer Insights Analyst - Customer Strategy**, to join our amazing and high performing team. Our Customer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviors to...

  • Customer Resolutions Insights Analyst

    1 week ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Customer Resolutions Insights Analyst **Your new role with Bendigo Bank is just a few clicks away.** Position Description: PD - Customer Resolutions Insights Analyst - Aug 2024.docx As **Customer Resolutions Insights Analyst**, you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the...

  • Customer Insights Analyst

    2 weeks ago

    Sydney, Australia NSW Government -icare Full time

    **Identify & deliver customer insights to stakeholders for icare Workers Comp**: - **Fixed term, Full-time position, Sydney CBD**: - **Hybrid working environment, salary from $120K + super + benefits** **About the Role** Working closely with the portfolio leads within the insights generation team to identify and deliver customer insights to stakeholders...

  • Customer Insights Analyst

    2 weeks ago

    Sydney, Australia NSW icare Full time

    **About the Role** Contribute to the identification, research, analysis and recommendation of opportunities to deliver the best value proposition for our customers/employees/stakeholders. - Deep dive into customer experience analysis, trends and CSAT measurement - Permanent full-time role - 35 hours working week - Hybrid working environment, offering...

  • Customer Data Insights Analyst

    17 hours ago

    Sydney, Australia ING Group Full time

    Customer Data Insights Analyst ING, Australia is on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques. You'll be...