Teleguide Nursing Support Worker

Ballarat Central, VIC, AU, 3350

**$29.57 per hour to $31.95 per hour depending on experience**

**About The Role**

This is a permanent Part Time Position 0.5 EFT working from an office in Ballarat.

The purpose of this position is to assist our most vulnerable patients, especially those with complex health issues, to remain healthier at home. In so doing, we aim to reduce avoidable hospitalisations and presentations to our Emergency Departments. The Teleguide Nursing Support Worker works alongside the Health Coaches to provide regular phone calls of support to patients and for conducting self-rated health checks that identify any deterioration in health or care needs.

**Key Responsibilities**
- Positive patient, Caregiver and family satisfaction, experiences and outcomes.
- Work effectively and collaboratively with other service providers.
- Excellent communication, interpersonal and time management skills
- A demonstrated high level of motivation, willingness to learn and ability to adapt to changing roles and relationships
- Meets activity requirements of the role.
- Ability to work autonomously and collaboratively within a team environment.
- Perform regular phone calls to patients and build rapport with patients and their Carers.
- Generate a positive telephone experience for the patient in a controlled amount of time.
- Provide high standard customer service; be worldly, non-judgemental, and accepting of patient diverse lifestyle choices.
- General clerical tasks, including scheduling and coordinating appointments, referrals and other services as required by the Grampians Watch Team Leader, Health Coaches, Grampians Watch Team and Healthcare at Home management.

**Skills & Experience**
- Experience in computer operation, administration, and customer service is essential
- Experience in aged care, disability health, or emergency services and Call centre or Outgoing call experience will be highly regarded
- Excellent telephone manner and skills to generate a positive telephone experience for the patient in a controlled amount of time
- Customer service experience and skills with examples of engaging with a wide range of people in a nonjudgemental manner, accepting of patient lifestyle choice
- Web-based literacy in scheduling and coordinate appointment/meetings for patients and team members
- Must have completed or be willing to obtain Mental Health First Aid as a requirement

**Interested?**

if you wish to discuss the role prior to applying, contact Pheona** Griffith / Grampians Watch Team Leader**on **0409 351 067** for a confidential discussion.

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Staff Fitness program
- Staff rewards and recognition programs

**Ballarat Region**
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.