Teleguide Nursing Support Worker

2 days ago

Ballarat, Australia Grampians Health Horsham and Dimboola Full time

Location: Ballarat Central, VIC, AU, 3350

**$29.57 per hour to $31.95 per hour depending on experience**

**About The Role**

This is a permanent Part Time Position 0.5 EFT working from an office in Ballarat.

The purpose of this position is to assist our most vulnerable patients, especially those with complex health issues, to remain healthier at home. In so doing, we aim to reduce avoidable hospitalisations and presentations to our Emergency Departments. The Teleguide Nursing Support Worker works alongside the Health Coaches to provide regular phone calls of support to patients and for conducting self-rated health checks that identify any deterioration in health or care needs.

**Key Responsibilities**

Positive patient, Caregiver and family satisfaction, experiences and outcomes.-
**Skills & Experience**

Experience in computer operation, administration, and customer service is essential- Experience in aged care, disability health, or emergency services and Call centre or Outgoing call experience will be highly regardedExcellent telephone manner and skills to generate a positive telephone experience for the patient in a controlled amount of timeCustomer service experience and skills with examples of engaging with a wide range of people in a nonjudgemental manner, accepting of patient lifestyle choiceWeb-based literacy in scheduling and coordinate appointment/meetings for patients and team membersMust have completed or be willing to obtain Mental Health First Aid as a requirement**Interested?**

if you wish to discuss the role prior to applying, contact Pheona** Griffith / Grampians Watch Team Leader**on **0409 351 067** for a confidential discussion.

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**

Flexible work arrangements and purchase leave opportunitie
- s Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
- s Access to Staff Fitness programStaff rewards and recognition program
- s

**Ballarat Region**

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

  • Teleguide Nursing Support Worker

    13 hours ago

    Ballarat, Australia Grampians Health Horsham and Dimboola Full time

    Location: Ballarat Central, VIC, AU, 3350 **$29.57 per hour + salary packaging | Teleguide Nursing Support Worker (Non Clinical/Non Nursing)** Permanent Part Time | 24 hours per week **About the Role** This unique opportunity offers the chance to support vulnerable patients from the comfort of their homes. You'll grow your healthcare knowledge while...

  • Teleguide Nursing Support Worker

    13 hours ago

    Ballarat, Australia Ballarat Health Services Full time

    Ballarat Central, VIC, AU, 3350 **$29.57 per hour + salary packaging | Teleguide Nursing Support Worker (Non Clinical/Non Nursing)** Permanent Part Time | 24 hours per week **About the Role** This unique opportunity offers the chance to support vulnerable patients from the comfort of their homes. You'll grow your healthcare knowledge while making a...

  • Teleguide Nursing Support Worker

    2 days ago

    Ballarat, Australia Ballarat Health Services Full time

    Ballarat Central, VIC, AU, 3350 **$29.57 per hour to $31.95 per hour depending on experience** **About The Role** This is a permanent Part Time Position 0.5 EFT working from an office in Ballarat. The purpose of this position is to assist our most vulnerable patients, especially those with complex health issues, to remain healthier at home. In so doing,...

  • Support Worker

    12 hours ago

    Ballarat, Australia ASSISTAID NURSING SOLUTIONS PTY LTD Full time

    **Join Our Team as a Support Worker at AssistAid Nursing Solutions!** Are you passionate about making a difference in the lives of others? Do you have a heart for providing compassionate care and support? If so, we would love to hear from you! **Position**: Support Worker **Location**: Ballarat **Type**: Casual, Part-time, Full-time **About Us**: At...

  • Disability Support Worker

    6 days ago

    Ballarat, Australia Alara Support Full time

    **About us**: As an Indigenous-owned and community-focused organisation based in Ballarat, Victoria, Alara Support are dedicated to providing professional, accessible, and personalised support to ensure we make a positive and meaningful difference in the lives of others. We focus on empowering individuals with disabilities by providing high-quality,...

  • ▷ [Immediate Start] Enrolled Nurse – Aged Care

    2 weeks ago

    Ballarat, Australia Your Nursing Agency Full time

    # Enrolled Nurse – Aged Care, ,September 30, 2025### Job Description**About the Role**Nurses at YNA deliver exceptional care and professionalism backed by an experienced team. You’ll have the opportunity to work in a range of aged care facilities across multiple locations in metro Melbourne, Geelong and the Mornington Peninsula. You will be accountable...

  • Disability Support Worker

    2 weeks ago

    Ballarat, Australia Disability Support Full time

    **Support Worker Job Summary** We are seeking a patient and compassionate support worker to join our team and provide emotional and practical assistance to our clients. In this role, you'll make a significant difference in the quality of life for the people and families that you work with. **Support Worker Duties and Responsibilities** - Take case notes,...

  • Nursing Support Unit Opportunities

    6 days ago

    Ballarat, Australia Ballarat Health Services Full time

    **Nursing Support Unit Opportunities** **Registered Nurses/Endorsed Enrolled Nurses & Personal Care Workers** **Permanent - Part/Full Time (minimum 40 - 80 hours per fortnight)** **About the role** NSU staff are required to work across all directorates; acute, sub-acute and residential aged care settings to fill staffing shortfalls and unplanned high...

  • Clinical Support Nurse

    2 days ago

    Ballarat, Victoria, Australia Grampians Health Full time $90,000 - $120,000 per year

    Clinical Support Nurse (Transition to Practice Program- Graduates)Permanent Part-time (32 hours per fortnight) - commencing in October, 2025About the roleAn opportunity exists within the Nursing and Midwifery Education Unit for a Clinical Support Nurse – Transition to Practice Program (Graduates). This is open to Registered Nurses with an interest in...

  • Registered Nurse

    2 days ago

    Ballarat, Victoria, Australia Redstone Nursing Pty Ltd Full time $100,000 - $120,000 per year

    **Registered Nurse High Pay Rates | Travel & Accommodation Provided** Are you an experienced Registered Nurse ready for your next adventure? Work in stunning regional and rural locations across Victoria, where you'll make a real impact while enjoying flexibility, great pay, and fully covered travel & accommodation What's on Offer?Top Pay Rates – Earn...