Solutions Delivery Manager

**Overview**

A member of the DevOps Release and Solution Delivery team, the Solutions Delivery Manager role takes a critical position in the supply of resources, delivery of change to, and the support of, systems delivered as part of project delivery. Main purpose of this role is to manage technical delivery of complex projects/programs as well as system/platform upgrades. Therefore, the role will be required to ensure there’s a proper structure in place to allow Link Group to scale efficiently.

**Key Accountabilities and Main Responsibilities**
- Ultimately - this is the role that coordinates the necessary DevOps technical resources to ensure change and remediations of any issues are done, on time, with quality and within budget
- Provide the Project Managers and Change people with a dedicated point of contact into DevOps
- Lead on the technical aspects of any early estimation/discovery (resource estimations, planning and funding) across the multiple systems and services for preparation of projects and change for presentation to any governance/prioritisation group with Link
- Within that process - working with the various disciplinary leads to clearly articulate the scope, deliverables, timelines, resourcing (internal/external) and costs for tracking against agreed project budgets.
- Supporting resourcing models, within the PMO, by ensuring they are up-to-date and accurate allowing the PMO, the opportunity to accurately predict demand peaks and troughs - including predicted resource shortfalls
- Within deliveries - ensure that the DevOps teams (across all required disciplines) have appropriate work items/tasks clearly articulated and scheduled for delivery at the required juncture to support a successful delivery
- Ensure that projects, change, and estimations adopt the appropriate methodology, tooling and governance model to suite the system or delivery with Agile being the preference but not mandated
- Coordinate and distribute the workload throughout iterations (when using Agile) to ensure commitments are met and the impact of unplanned work is managed and contained
- Manage issues and blockers to ensure velocity and/or momentum to agreed milestones or delivery content is maintained
- Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
- Work with the Solutions Delivery Managers across the DevOps function to stay up to date with the broader delivery portfolio sharing knowledge and gain support where needed or possible
- Ensure timely communications are fed to key stakeholders at appropriate points and contribute to project status updates
- Provide regular updates to the Head of Release and Solution Delivery articulating progress, risks, issues and concerns of change so these can be escalated or remedied in conjunction with the leadership team
- Work with the Architecture Team to ensure that systems and change isn’t delivered to Production where the product has been built outside of the agreed architectural standards or strategic direction
- Encourage a culture of innovation focused on adding value - give people space to think creatively
- Ensure all solutions have been appropriately signed off and documented as part of the deliverable process

**Experience & Personal Attributes**
- 5-10 years of experience in information systems operations environment in systems analysis or development
- Experience in delivering and working with projects, change and products across multi-disciplined teams (software, COTS and Azure Cloud where possible)
- Strong technology background with experience of changes related to software (COTS or software derived) deliverables
- Experience using agile delivery tools, ideally AzureDevOps. JIRA or similar (desirable)
- Finance or Superannuation experience preferred
- Proven successful project management experience
- Proven ability to lead & manage business and technology teams with internal processes & change management focus
- Formal training in project management practices preferred
- Advanced knowledge of software development lifecycle (SDLC)
- Experience of planning, resource management and ability to work with technologists to determine and articulate appropriate estimates for inclusion in Business Cases
- Experience with influencing, updating and providing clear, confident updates or messages to senior Business and Technology Stakeholders
- Experience balancing multiple priorities and managing ambiguity
- Encouraging a culture of innovation focused on adding value
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
- Get the best out of people by giving enthusiastic and encouraging messages
- Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
- Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
- Experience in matrix-managing mu