Delivery Lead

2 weeks ago

Parramatta, Australia Total Resource Solutions Full time

**Delivery Lead - NSW Government Department**

**Start Date**: ASAP

**End Date**: 12 month contract

**Pay: $1100 + Sup per day**

**Hours**:8hr/day 40hr/week

**Location**:105 Phillip Street, Parramatta/WFH

The Lead, Service Delivery is responsible for delivering initiatives relating to user experience of digital services to optimise digital services experience & operational performance, transform service delivery & improve user satisfaction

**Key Accountabilities**
- Work with stakeholders to generate actionable and defined business requirements that meet user needs to optimise services, transform service delivery & improve user satisfaction.
- Identify, design and develop digital solutions across support services to drive better service experiences & optimised service delivery.
- Provide insights and recommendations with regards to digital solutions to other teams within corporate services to inform service improvement & redesign initiatives.
- Lead digital initiatives & projects (development of webforms, workflow tools and UI/UX solutions) to optimise the user journey and service delivery across services & channels.
- Work with others areas of Support Services to uplift digital and workflow capabilities within the Department, enabling better decision making & improved service experiences.
- Contribute to continuous improvement across the unit including reviewing and maintaining work processes and procedures and recommending opportunities for efficiency and support knowledge management initiatives and team operational requirements

**Requirements**:

- Experience in in a delivery role such as delivery lead or Project Manager on an Enterprise Service Management or ITSM platform implementation such as Remedy, ServiceNow or another similar tool.
- Experience in multiple implementations highly desired.
- Experience running one or multiple agile delivery squads as delivery lead
- Experience in sprint planning and the use of Jira for task management
- Experience in working with vendors who may be tasked with delivering some aspects of the work

**If you have relevant skills & experience, please submit your latest CV in Word format.

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