Specialist Clinics Clerk

**Title**:Specialist Clinics Clerk**:

- Requisition ID: 3822
- Location: Eastern Health, VIC, AU, 3128
- Job Posting Date: 3 Oct 2025

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**Acute Specialist Clinics Clerk - Waitlist Validation Team**
- Fixed Term - Part Time | Monday - Friday from 8am to 5pm
- Box Hill | Close to cafes and public transport
- Join one of the largest public health services in the Eastern suburbs

**Eastern Health**
- Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
- Our Employee Value Proposition is _“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”_.
- This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

**About the role**
- The role of a waitlist validation clerk is to work within a team responsible for ensuring that new patients waiting for Acute Specialist Clinics appointment are managed and validated on a regular basis. Validation ensures that the number of patients waiting is an accurate figure and is part of public accountability and transparency.
- Victorian public health services must perform regular administrative and clinical audits of all patients waiting for new and review appointments to validate the list of waiting patients.
- Administrative audits involve contacting patients waiting for a new or review appointment to confirm:

- The service is still required (for example, the patient has not already received the service elsewhere)
- The patient’s ability to attend when an appointment becomes available
- The patient’s current contact details and preferred method of communication.
- An opportunity exists in Specialist Clinics across all campus for a passionate and enthusiastic clerical staff member. Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services.
- Clerical staff are a highly regarded member of the multidisciplinary team that ensure Specialist Clinics functions well.

**About you**
- To be successful in this role you will possess:

- Computer competent in Microsoft Word, Outlook and Excel
- Advanced communication skills - both in person, on the telephone skills and clerical skills
- Ability to provide quality customer service in a friendly and professional manner to support high quality patient centred care
- Excellent communication and organisational skills
- The ability to work as part of a diverse team
- Please refer to the attached position description for further details of the role.
- Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the _Australian Immunisation handbook (based on ATAGI advice)_. Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment._

**What we offer**
- Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible for you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our Hospitals

**Next Steps**
- If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.

Please

Contact Person: Jacinta Tierney

Contact Number: 9764 6433

Job Posting End Date: 31/10/2025

Just contact the Hiring Manager in the adverti