Central Operations Assistant Brisbane

The opportunity
Fitness & Lifestyle Group (FLG) has a fantastic opportunity to join our Central Operations team in our Brisbane Support Offices as a Central Operations Assistant.
The role of the Central Operations Assistant is to support the Central Ops department in a range of administrative tasks, with a goal of maximising the efficiency of our club teams and support office as they pursue improved performance (EBITDA) and wider company objectives.

Key duties and responsibilities
- Responsible for all staff and complimentary membership creation, termination, renewal and changes including “Plus 1” memberships
- Timely management of the activation of staff logins for the CRM
- Updating staff authority levels for billing provider
- Enter, update, transfer and terminate corporate memberships in accordance with client requests and contractual terms
- Generation of subsidised client reports to provide accurate data for monthly invoicing
- Inbox management
- Support in the maximisation of the efficiency of company processes
- Available to assist with reviewing and identify alerts which flag tailgating instances within a 3-5 day period
- Issuing penalties to members in breach of tailgating policies, while maintaining 50% compliance with penalty system after member communication and review

About you
This role would suit an individual with the ability to adopt a personalised and confident approach to communication with staff and members to give them comfort that their request will be completed accurately and efficiently. You will be able to demonstrate a strong knowledge of club processes, an exceptional attention to detail and the ability to manage multiple tasks of high priority simultaneously.

**Skills and experience**:

- Previous administration experience, including Microsoft Suite and SharePoint experience
- Previous customer service experience
- Proven attention to detail
- Able to manage multiple tasks and processes simultaneously whilst prioritising tasks to meet deadlines
- Ability to work both independently and in collaboration with others
- Able to communicate effectively with internal and external stakeholders to achieve effective outcomes
- Excellent data entry skills - including speed and accuracy

In return we offer you
- A passionate, innovative, energetic, and supportive culture. It's something we're really proud of at FLG and you'll feel part of the family from day one
- You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us
- A competitive salary package + a wide range of benefits including a complimentary gym membership
- Additional benefits as part of our recognition for service awards

About Fitness and Lifestyle Group
Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health, and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.
Our portfolio of globally recognised brands includes Fitness First Australia, Barry's, Goodlife Health Clubs Australia, Jetts, Zap, and Hypoxi. With 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

Please upload a resume and cover letter detailing your administrative and customer service experience.