Patient Safety and Clinical Excellence C ..

6 days ago

Heidelberg, Australia Austin Health Full time

**Patient Safety & Clinical Excellence Coordinator**
- **Full-time, permanent role (40 hours p/week inclusive of an ADO each month)**

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the unit**:
**The Patient Safety & Clinical Excellence Unit is located within the Directorate of the Chief Medical Officer and provides leadership and oversight of systems and processes that enable the delivery of safe, effective and appropriate care for our patients.**

**About the role**:
As the Patient Safety & Clinical Excellence Coordinator you will work in partnership with the Nurse Unit Manager, Divisional Manager & Clinical Director of Mary Guthrie House of the Mental Health Division, providing leadership that will drive performance improvement and innovation, and ensuring the services focus on patient safety and quality.

A regular day will see you:

- Support high quality incident management review activities (adverse events, in depth case reviews, aggregate incident reviews, root cause analysis)
- Review and recommend improvements to systems and processes to enable timely and effective identification, investigation, management, monitoring and internal/external reporting of clinical incidents
- Coordinate best practice standards in consumer engagement, consumer experience and patient-centred care across Austin Health, to ensure a divisional culture that allows meaningful consumer partnership

**About you**:
You will be someone who has excellent communication and interpersonal skills, as well as an ability to prioritise competing demands and meet deadlines. You’ll enjoy engaging and collaborating with others, and influencing change at all levels within a large, complex organisation.

**Ideally you will have**:

- Graduate qualifications in a relevant discipline, health services management or other relevant qualification(s)
- Knowledge and understanding of hospital accreditation process, eg National Standards for Safety and Quality in Healthcare
- Experience in developing, implementing and monitoring incident management systems, in particular undertaking incident investigation and root cause analysis
- Demonstrated ability to coach and supervise staff to undertake incident investigation using agreed methodology
- Extensive knowledge of a performance excellence approach to patient quality and safety management

**Our benefits**:
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Generous salary packaging with a tax free threshold of $29,860 to increase your take-home pay
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Five weeks annual leave, plus purchased leave options
- Flexible, hybrid working arrangements

**Inclusion at Austin**:
**Work with us

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