Dispatch Operator

5 days ago

North Sydney, Australia Crisis Couriers Full time

**GENERAL OBJECTIVES**

The Dispatcher plays a crucial role in the smooth operation of our business. The primary focus is on allocation of client consignments in an efficient & timely manner to meet maximum client satisfaction & retention of their business.

Interaction with customers and the courier fleet is central to ensure an effective operation.

The Dispatcher reports directly to the Dispatch Manager and must protect and promote Crisis’ best interest at all times.

**SPECIFIC OBJECTIVES**
- Planning and dispatching of pick-up and deliveries
- Transmission of guidelines to contractors (instructions, documents, ATL etc.)
- Continuously dispatch work to contractors providing clear and accurate details
- Deal effectively with queries from customer service personnel and contractors
- Initiate prompt communication with clients when circumstances require and maintain and encourage constant communication with contractors
- Liaise with other fleet controllers regarding work load and fleet capacity where additional cover may be required
- Monitor timing of deliveries with client expectations and delivery guidelines in mind
- Ensure that all work has been delivered at the end of the day
- Liaise with the Fleet Administrator regarding contractor numbers and transference of contractors to or from channels
- Continuously assess the priority of work allocation
- Manage contractor’s travel in relation and inclusion to constraints (roadworks, weather, driving time, prohibited traffic times, etc.)
- Administrative management (issue reporting, add-on reports, etc.)
- Provide additional support in customer service
- Maintain a positive and professional attitude towards customers continuously
- Report on successes and areas needing improvements

**SKILLS, EXPERIENCE AND QUALIFICATIONS**
- Demonstrate ability to manage multiple tasks and meet competing deadlines
- Demonstrate exemplary communication skills
- Experience in fleet operations and control preferred
- Proactive conflict resolution and ability to stay calm
- Strong written and oral communication skills
- Proficiency in MS Office and experience working with Legacy sytems preferred
- Creative thinking is desirable

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Fleet management: 2 years (preferred)

  • Dispatch Operator

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Our 24 / 7 centre is in the heart of Parramatta CBD, close to public transport.Within the Ventia Operations Centre (VOC) we work closely with a diverse range of clients who are active participants of several front-line public services and sectors, providing quality customer service via inbound, outbound and email correspondence.We currently have multiple...

  • Dispatcher

    2 days ago

    Sydney, Australia B2J Group Full time

    **Dispatcher - Warehouse Assistant Wanted - Join a Team That Values You** - Hourly rate $35 - **No weekend work** - enjoy your work-life balance - **Smithfield** | Full-Time | Immediate Start - Be part of a trusted and growing organisation with job security and supportive team Looking for a stable job with a great team? **B2J Group** is on the lookout for a...

  • Dispatch Manager

    3 days ago

    Noble Park North, Australia FMI Building Innovation Full time

    **Location**: Noble Park, Victoria **Employment Type**: Full-time **Salary**: Competitive, commensurate with experience **About FMI Building Innovation (FMI BI)** FMI BI is a market leader in high-performance glass products, recognised for our innovation, precision, and commitment to excellence. With a proud Australasian heritage and a reputation for...

  • Dispatch Logistics Support

    1 day ago

    Sydney, New South Wales, Australia beBeeLogistics Full time $60,000 - $80,000

    Logistics Assistant Job Summary">We are seeking an organized and detail-oriented logistics assistant to join our team. As a key player in our operations, you will play a vital role in ensuring the smooth delivery of our products.">Main Responsibilities:">Prepare accurate delivery notes and invoices for timely dispatch.Coordinate with couriers and customers...

  • Dispatch General Hand

    2 days ago

    Sydney, New South Wales, Australia JBS Australia Pty Limited Full time

    Join to apply for the Dispatch General Hand role at JBS Australia Pty LimitedAt Andrews Meat Industries, we take pride in delivering high-quality meat products to our customers. With decades of expertise and a commitment to excellence, we provide a fast-paced and dynamic work environment where team members play an essential role in our operations. We are...

  • Dispatch General Hand

    1 day ago

    Sydney, New South Wales, Australia JBS Australia Pty Limited Full time

    Join to apply for the Dispatch General Hand role at JBS Australia Pty LimitedAt Andrews Meat Industries, we take pride in delivering high-quality meat products to our customers. With decades of expertise and a commitment to excellence, we provide a fast-paced and dynamic work environment where team members play an essential role in our operations. We are...

  • Dispatch And Entry Attendant

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.Full-time...

  • Dispatch Coordinator Role

    4 days ago

    Sydney, New South Wales, Australia beBeeFashion Full time

    We're seeking a highly organized and detail-oriented individual to join our team as a Dispatch Coordinator. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences while supporting daily activities across dispatch, administration, and production.Job Description:You'll work closely with the operations and...

  • Fashion Dispatch Coordinators Wanted

    4 days ago

    Sydney, New South Wales, Australia beBeeFashion Full time $63,000 - $65,000

    Dispatch CoordinatorThe role involves coordinating the dispatch of online and wholesale orders, managing stock areas, conducting quality checks, and supporting daily operations across dispatch, admin, and production.A passion for fashion and attention to detail are essential for success in this position. Strong organisational skills, excellent written and...

  • Warehouse & Dispatch Manager - Fmcg

    1 week ago

    Sydney, Australia CSG Talent Full time

    **Warehouse & Dispatch Manager** **The Business** Our client is a 40-year-old market leading brand in the FMCG space, coming from humble beginnings in the 80's to recently being valued at $1.6b. This growth has been made possible through strong supplier relationships, innovation, and a laser-focused approach to quality. Due to massive growth over the past...