Club Millésime Supervisor

**Company Description**
Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city’s historic treasures and contemporary icon, linking Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

We are “relentlessly guest obsessed” in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.
**Job Description** What you will be doing**:

- Lead and supervise the day-to-day operations of Club Millesime to ensure service standards are followed with friendly and engaging service
- Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
- Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
- Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Deliver personalised service with passion and professionalism
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise service

**Qualifications** Your experience and skills include**:

- Minimum 2 years previous experience in a similar role, within a luxury property
- Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset.
- Strong service skills, with confidence in all aspects of service
- Availability across a variety of shifts, including breakfast and evening service periods, across week day, weekends and public holidays
- Valid South Australian Responsible Service of Alcohol (RSA) certification
- Full Australian working rights
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- A true love and passion for creating genuine memorable guest experiences

**Additional Information** Your team and working environment**:
Be part of Sofitel Adelaide's growing team with the opportunity to build your skills and expertise to reach the best version of YOU.

At the Sofitel Adelaide, you will take your embrace your GRIT as your chosen superpower. You will have the opportunity to make every contribution count and we aim that every interaction will make you #feelvalued by creating a fun, fast-paced and rewarding work environment

**What is in it for you**:

- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities
- Multiple positions available, both part-time and full-time to suit your avalibility

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS