Relationship Manager

2 weeks ago

Sydney, Australia FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
No Degree
**Travel Percentage**:
15 - 25%
**About Worldpay**:
**About the team**:
The ANZ Global ecommerce team is in growth mode and our RM team is rapidly expanding. Our Relationship Managers develop long-term partnerships, become trusted advisors and have overall responsibility of driving portfolio growth. We work across a number of verticals including Airlines & Travel, Gambling, Gaming, Crypto, Trading, Retail, BNPL and Digital. This gives the team the opportunity to work on a number of global T1 brands across several different business models.

**What will you be doing**:
Relationship Manager (RM) is responsible for driving growth through the sale of products and/or services to existing clients in their specific market and vertical. The role will include responsibility in maintaining and expanding Share of Wallet (SoW) by identifying new or additional business with existing merchant accounts.
- Working with and through internal and external stakeholders to deliver the Worldpay value proposition to our merchants
- Building strong relationships with merchant key contacts (exec and management teams) to develop a deep understanding of their business
- Deliver on annual income budget, retention objectives and growth objective i.e. Account Planning, Commercial and roadmap orientated dialogue, QBRs, follow up, Collaboration with Vertical leads, Delivery and Product Managers to develop solutions and advice
- Overseeing planning and tracking of account activity in CRM
- Ensure pricing and proposed solutions add value for the merchant
- Reviewing merchant business performance vs expectations
- Optimize merchant’s end to end acceptance and Worldpay revenue
- Act as advocate for merchant by proactively driving dialogue to improve ways of working between stakeholders internally and externally
- Monthly portfolio forecasting

**What you bring (Essential)**:

- Relationship Management experience within a corporate environment
- Commercial Negotiation experience
- Ability to influence/upsell
- Business planning and execution
- Financial forecasting
- Analysis of business and vertical trends
- Easily navigate an international business to get things done independently
- Team player
- Work in a fast paced, always changing industry
- Ability to work hard and have fun

**What we offer**:
Worldpay from FIS offers an exceptional benefits program and a highly competitive compensation package.

LI-CW1

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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