Customer Data Insight Analyst

1 week ago

Perth, Australia Western Power Full time

**Customer Data Insight Analyst**:

- Location: Perth Office - CBD, WA, AU
- 28 Feb 2025

We are seeking a Customer Data Insights Analyst for an 8-month secondment opportunity. Enhance business value by identifying and communicating new customer insights derived from Western Power’s data and research.

**Your Role in Action**
- Produce highly engaging written reports and visual aids (e.g. interactive dashboards, PowerPoint slide packs) that effectively communicate and deliver actionable insights to the internal stakeholders
- Generate customer insights and business intelligence through sourcing of data and use of relevant business intelligence tools. Synthesize business intelligence and trend data to support recommendations for action.
- Applies complex statistical and / or data visualization techniques.
- Support the review, analysis and provision of insights into Western Power data that adds value and meets requirements of stakeholders.
- Proactively create and maintain constructive relationships with internal and external stakeholders.
- Maintain processes and frameworks to ensure data integrity, consistency of presentation, and all reporting deadlines are met.
- As part of a cross functional working community, deliver tailored outcomes for internal stakeholders by providing an authentic, positive and ‘can do’ approach, with a bigger picture perspective.
- Manage business expectations in a highly engaging manner, delivering data analysis and insights with a clear and simple style of communication to drive significant business value.
- Generate standard or custom insight reports for review by relevant stakeholders.
- Performing statistical and numerical analysis to inform decision making.
- Ability to synthesise cross functional analysis and build bigger picture insights and actions for Executive and Senior Leadership audiences.

**What Makes You a Great Fit**
- Solid experience of at least 5 years in research and intelligence gathering (including technical and professional knowledge of research methodologies) and preparation of recommendations and reports
- Experience in dealing with large volumes of data and managing demanding customer and interested stakeholders.
- Organisation and time management abilities to manage several priorities.
- Solid verbal and written communication skills and ability to collate information from various sources to produce clear and concise information for specific audiences.
- Results oriented with proven experience in partnering with customers and stakeholders.
- Project management skills.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations.

**Applications** **close on 7 March 2025

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