Student Enquiry Assistant

17 hours ago

Perth, Australia Murdoch University Full time

About The Team

Be part of a dynamic team that supports students from first enquiry to graduation. We’re passionate about inspiring and guiding diverse student journeys, placing students at the heart of everything we do. If you’re driven to make a difference and thrive in a collaborative environment, we’d love to hear from you.

Your New Role

We’re looking for motivated and customer-focused individuals to join our Student Journey Services team within the Student and Library Services Directorate. In this role, you’ll be the first point of contact for future, new and current students, providing support across a wide range of enquiries including admissions, enrolments, fees, courses and graduations.

Key Responsibilities:- Respond to Tier 1 enquiries using a structured customer experience model.- Collaborate with teams across the university to resolve enquiries in line with policies and procedures.- Provide timely, student-focused solutions that reflect Murdoch University’s values.

Please refer to the

Position Description

for further details.

What We Offer You

This casual role attracts a competitive casual rate of $40 p/hr - $45 p/hr inclusive of 25% casual loading plus 12% employer superannuation contributions.

You’ll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:
- Periodic wage increases between 1 January 2026 to 1 July 2026 totalling a 4% increase- Employee Assistance Program- On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our

benefits and services page



Join us
- A cover letter including a statement addressing the selection criteria (with reference to the Position Description)- Your most recent resume (CV)

Applicants who are currently studying or have previously studied at Murdoch University are strongly encouraged to apply.

What you’ll bring to the role:
- Completion of Year 12 or a Certificate II, with relevant experience and/or progress towards completion of degree.- Communication and customer service skills, with the ability to work well across all levels.- Proactive and responsible, with a problem-solving mindset.- Computer literacy and adaptability to new digital tools.- Supportive team player with leadership qualities and flexibility across tasks.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia

Contact Us

For enquiries about the opportunity on offer please reach out to Lauren Christie, Coordinator Future/Student Enquiry,

and quote JR104433 as the reference.

Applications Close on 24 October 2025 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

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