Franchise Hotel
3 days ago
_This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._
**About Us**
If there’s one thing we know it is that success breeds success and so our family is growing. voco Melbourne Central is a beautiful new 252 Hotel in the heart of the CBD that has been drawing much attention.
In addition to its design and fabulous aspects, our most common compliment is regarding the warmth and conviviality of our colleagues. We like to think we provide the sort of service that is encapsulates “True Hospitality”. By encouraging individuality, supporting your knowledge with training and providing a culture that promotes and sustains your personal and career aspirations our team is a tight knit, collaborative family. Wouldn’t you like to join in
Due to growing demands and increased occupancy our FRONT OFFICE team is expanding and diversifying. In particular we are looking for:
- Duty Managers
- Assistant Night Manager
- Front office Team leaders
**Your day to day**
At voco, everyone’s a host - this underpins all our values and procedures. From the moment they arrive our guests feel welcomed, and subtlety delighted throughout their stay. Our people have should have a knowledge of our hotel systems including Opera, Concerto, and HUB. You will have a warm and approachable communication style.
You have developed a keen ability to build and maintain strong relationships along with demonstrated ability to interact with guests, staff, and third parties (including contractors) that reflects highly on the Hotel, the brand and IHG.
**What we need from you**
- Minimum Diploma or equivalent, some college preferred
- 2 years’ front desk/guest service leader experience
- Must be fluent in spoken and written English
- Other languages may be preferred
- Basic mathematics skills
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Willingness to work evenings and weekends
**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
**Salary**: $1.00 per hour
Ability to commute/relocate:
- victor, ia 3000: Reliably commute or planning to relocate before starting work (required)
Work Location: One location
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