Front Desk

15 hours ago

The Rocks, Australia Piknic Full time

Benefits

We are a multi-national, quality employer with a cohesive and strong work culture. We are seeking individuals who desire stability and like to develop a connection to our many Club Members and Hotel Guests.

We are located between Town Hall Station and St James Station, Sydney CBD.

The role will require applicants to be available to work mornings, days or nights and weekends.

As a dedicated Front Desk Guest Service Agent, you will be required to perform such duties as:

- Maintain excellent customer relations and ensure patrons expectations are met at all times.
- Attend to guest enquiries in an efficient, practical and professional manner ensuring guests are provided with a friendly, expedient service at all times.
- Understand the Club and Hotel’s customer base and their needs in order to improve the goods and services offered by the business.
- Be personally well-presented and uphold the established 10 Guest & Member Service Standards.
- Perform such duties as checking in arrival & checking out departure guests, attend to telephone enquiries, process deposits and account payments, arranging guest activities etc.
- Perform other reasonable duties as requested by the Front Office Manager, Operations Manager or General Manager.

**You will also have**:

- A minimum of 1-2 years experience in a similar role
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Passion exceeding guests expectations
- A current Responsible Service of Alcohol (RSA) certificate.

An immediate start is available for induction, training and orientation.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $30.00 - $50.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Shift work
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- The Rocks, NSW 2000: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

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