Itsm Change and Release Consultant

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.

Are you a seasoned Change and Release Management professional looking for your next challenge? NRI is seeking a skilled **ITSM Change and Release Specialist** to join our team in Perth, WA. This role is pivotal in ensuring seamless change and release processes, minimising service disruptions, and maintaining operational stability in a dynamic IT environment.

**About the Role**

As the Change and Release Specialist, you will manage end-to-end change and release activities within ITSM environments, acting as the central point of communication for stakeholders. You'll leverage your expertise to foster collaboration, identify improvement opportunities, and ensure adherence to established processes to achieve operational excellence.

**Key Responsibilities**
- Coordinate all aspects of change and release management to minimise risks and disruptions to IT services.
- Act as the primary communication hub, delivering timely updates to stakeholders, including IT teams, senior management, and business users.
- Develop and maintain strong relationships with stakeholders, ensuring effective collaboration and alignment.
- Collect, analyse, and present data to produce high-quality reports for senior stakeholders.
- Proactively identify and implement process improvements while managing multiple projects with mínimal supervision.
- Ensure compliance with internal and external standards, focusing on quality and operational stability.

**Experience Required**
- Proven expertise in coordinating change and release management activities within ITSM environments.
- Strong organisational, analytical, and problem-solving skills.
- Demonstrated ability to adapt to shifting priorities and provide practical solutions.
- Self-starter with a commitment to delivering exceptional services.

**Skills and Qualifications**
- ITIL 4 certifications (ideally)
- Experience with ITSM tools like ServiceNow and release management platforms.
- Familiarity with agile and DevOps methodologies.
- Knowledge of deployment automation tools and CI/CD pipelines.
- Understanding of risk management and impact assessment in change and release contexts.

**WHAT’S IN IT FOR YOU?**

**In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.**
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**
**We value our collaborative culture and work together to support a variety of community organisations and social issues.**

**_Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._**

**_We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._**

**_We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._**

**_Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI._