Team Leader, Data Feed

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro
- **Leverage your leadership experience in this influential Team Leader role**:

- **Develop your skills within a highly supportive and dynamic team environment**:

- **Fantastic opportunity located at 700 Bourke Street**

**About the opportunity**:
Our Merchant Fulfilment team focuses on providing an administrative service to our business customers - large or small - allowing them the time to focus on what matters most, their business. This team offers value to our merchants which is why NAB is Australia’s #1 Business Bank.

As our new Team Leader, you will utilise your ability to connect with, inspire and bring the best out in our Fulfilment team, ensuring that they reach their full potential and deliver a world-class service to our customers. This position will see you drive engagement, coaching and mentoring, whilst managing the performance and day-to-day activities of your team. You will be a natural leader, driven by results, and your passion and energy will inspire your team to focus on resolving Banker / customer queries.

Further responsibilities of this fantastic role will include:

- Lead your team to achieve all objectives, managing in line with People Leader Fundamentals focusing on performance, development, and great customer outcomes
- Setting targets and objectives for your team, and subsequently reviewing performance and providing training where required
- Ensure direct reports are focused upon identifying opportunities by uncovering current and future customer needs
- Effective leadership to ensure all direct reports consistently meet and exceed targets

**What skills & attributes will I need?**
- You are an experienced leader who is engaging and brings out the best in the team
- You are an experienced leading from the front, coaching and mentoring your team
- Experience leading your team through change and bringing them on the change journey
- An ability to inspire and foster a high-performance culture where your team feel valued, respected, and driven to perform at their optimal level
- Experience with AOM (Active Operations Management)
- Flexibility, with the ability to adapt to change
- Charisma, drive, high-energy and a passion for people
- Strong customer service focus

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. If you think this role is the right fit for you, we encourage you to apply.

**To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.**

**We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.

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