Front Office

5 days ago

Badger Creek, Australia Equinox Group Full time

Front office, guest services role at a fantastic Holiday Park. Ability to provide a full-time role with circa two days a week housekeeping duties.

We are an excellent team with strong management seeking an outgoing, guest-focused team member.

**Duties & Responsibilities**
- Your role will be in the front office area with your main responsibility to deliver an exceptional guest experience.
- You will be the “face of the park” and create a positive impression for our customers through the guest reservation process. You will also manage the financial sales aspect of accommodation bookings, tracking and reporting revenue figures and encouraging return bookings.
- This role involves interacting continually with customers and maintaining strong engagement with a positive and friendly approach at all times.
- Actively supporting any sales and marketing programs and activities.
- There will be a significant financial portion to the role from handling payments to managing the daily banking process and various other accounts, invoice processing and support functions to the Park Manager.
- Working with the Housekeeping and Maintenance teams to ensure all rooms are turned around quickly and maintenance items are identified and attended too as soon as possible.
- Full time role available, with approximately three days front office role and up to two days per week housekeeping.

**Your Skills & Experience**
- Excellent interpersonal & communication skills
- Experience working within an accommodation-based business in a reception or front office capacity, managing reservations
- Strong customer-centric approach to business
- Competent using computer systems, including Microsoft Outlook and Excel.
- Police Clearance
- Attention to detail, flexible and reliable
- Passion for delivering great customer service with a people/community focus mind

**Salary**: $22.77 - $25.00 per hour

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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