Technology Operations Manager

**Ability to drive Technology Support functions**:

- ** Work collaboratively with our Technology Team across the Wesfarmers Group**:

- ** Flexible, supportive work environment and work from home options**:

- ** Full-time permanent role based in Southbank, Victoria**

**About The Team**

At the centre of the Wesfarmers Group, we are building a cross-skilled and diverse technology team focused on engaging the business, understanding strategic drivers, co-creating value-adding solutions and pushing technical boundaries to innovate and deliver excellence to the Corporate Office.

We know that diversity fosters greater innovation and entrepreneurial spirit, so we strive to create a team where everyone belongs. For our people, this means supporting each person to reach their potential.

You’ll have ownership of your role, which will allow you to find the right balance between stretch and sustainability, work, and life. With a clear data driven vision, plus all the tools and learning you will need, the tone is set for success

**What You'll Do**

**Service Desk and Technical Support (First line through to third line)**:

- Oversee all support functions from first to third line, ensuring seamless and efficient resolution of incidents and service requests.

**Incident and Problem Management**:

- Implement and manage the incident management process to ensure prompt identification and resolution of IT issues across all support levels.

**Change and Release Management**:

- Manage the Change Advisory Board (CAB): Oversee the CAB process, ensuring that all IT changes are submitted, reviewed, and approved in line with CAB policies and ITIL best practices.

**IT Operations and Core Application Maintenance**:
**Business Continuity and Disaster Recovery**:
**Leadership and Team Management**:

- Lead and manage a small diverse IT team, including Service Desk Analysts and Technical support team members, ensuring team performance aligns with business goals.
- Foster a culture of continuous improvement within the team, promoting professional development and staying informed on industry trends.

**Stakeholder Management**:

- Act as the primary liaison between IT and our Corporate office departments, ensuring IT services align with business objectives and deliver value.

**What You'll Need**
- 8+ years of experience in digital delivery, including 3+ years in a senior leadership role.
- Demonstrated success in leading large-scale digital transformation or innovation programs.
- Exposure to AI, automation, or emerging tech delivery is highly desirable.
- Deep knowledge of agile methodologies, delivery frameworks, and modern program governance.
- Proven ability to deliver large-scale initiatives on time, within budget, and aligned to business strategy.
- Skilled in building and leading high-performing delivery teams, with a focus on coaching, empowerment, and accountability.
- Excellent stakeholder engagement and communication skills, with the ability to influence at senior levels and drive alignment across functions.
- Ability to thrive in a dynamic, changing environment while maintaining focus on outcomes and value delivery.

**About Wesfarmers**

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass and the Group shared data asset. Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And we participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.

**Our culture**

We’re results focused, but we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection,