Operational Support

3 days ago

Perth, Australia Austcorp Executive Full time

Multinational Facilities Management Company
- Perth Based
- Fantastic Long Term Career Opportunities

Our client, a large multinational Facilities Management service provider is seeking a professional service driven, experienced Help Desk / Call Centre Manager to be responsible for a the operational management of a high volume call centre, staff, systems and service delivery to clients.

Key aims of the role:

- Lead, support and coach call centre team members to achieve KPIs and provide exceptional, timely customer service
- Develop collaborative relationships with clients and internal stakeholders in order to identify opportunities to enhance service delivery
- Provide operational support in managing service requests and reactive / preventive work orders
- Support ongoing strategy development and provide continuous improvements, business insights and trends whilst predicting forecasts of service issues or failures

Key skills and experience to be a success:

- Excellent knowledge and understanding of the operations and challenges of a time critical call centre environment
- Strong data analysis and problem solving skills
- Outstanding customer experience focus
- Passion for team management and leading high performing teams
- Operationally, strategically and commercially experienced
- Exceptional communications skills

This is a very exciting long term career opportunity for a service driven, high energy professional looking to further their career within a call centre / help desk environment.

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