CRM Manager

2 weeks ago

Macquarie Park, Australia Organon Full time

**The Position**
- ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster.
- This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM priorities

CRM strategy
- Producing a 3-year roadmap to enable the CRM function to be a customer centric, business focused, results oriented function.
- Collaborating with stakeholders both locally and within the AP cluster to deliver the roadmap in real terms.
- Represent AP cluster to participate the Global CRM community meetings to address the needs from AP cluster and provide feedback to Global CRM community on the prioritized CRM solutions to be built in pipeline.

CRM capability
- Championing CRM training in the AP Cluster for different type of users (eg. sales manager, sales rep, marketing, medical affair, SFE etc.)
- Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impact

CRM operation
- Operating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement acceleration
- Designing the structured multichannel engagement plan in Veeva system for commercial functions to provide feedback.
- Leading CRM integration with other platforms and systems in the company
- Establishing guidelines efficient CRM usage for stakeholders
- Reviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.
- Supporting market expansion and planned new Veeva functionality onboarding.
- Supporting day to day operations of CRM

**Secondary Job Description**

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**Search Firm Representatives Please Read Carefully**

**Annualized Salary Range**

**Annualized Salary Range (Global)**

**Annualized Salary Range (Canada)**

**Please Note: Pay ranges are specific to local market and therefore vary from country to country.**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R525275

  • CRM Manager, Ap Cluster

    2 weeks ago

    Macquarie Park, Australia Organon Full time

    The Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...

  • CRM Lead

    2 days ago

    Macquarie Park, Australia MSD Full time

    **CRM Lead** - ** Looking to join a diverse team who bring their authentic selves to work?** - **Love a challenge and solving problems through collaboration?** - **One-year Fixed-Term Contract** (parental cover)** - ** Location: Multiple sites in Australia and New Zealand** As a CRM Lead reporting to the Sales Enablement Manager ANZ, your primary...

  • CRM Specialist

    2 weeks ago

    Macquarie Park, Australia Anglicare Full time

    Help Bring Our Vision for Seniors Living to Life. With shifting demographics and rising expectations around lifestyle, wellness, and community, the way people view retirement and ageing is evolving—and so are we. At Anglicare Sydney, Seniors Communities is not only keeping up with that change—we're leading it. We’re a high-performing, innovative team...

  • CRM Success Manager Anz

    6 days ago

    Macquarie Park, Australia MSD Full time

    **CRM Success Manager - Australia and New Zealand** - ** Location**: Sydney (Macquarie Park) or Wellington (Upper Hutt) - ** Employment Type**: Permanent Full-Time - ** Work Model**: Hybrid in a collaborative, high-performing team - ** Salary**: Competitive salary and benefit **Join a Global Leader in Animal Health** Are you a strategic CRM professional...

  • Customer Relationship Management

    2 weeks ago

    Macquarie Park, Australia MSD Full time

    **Customer Relationship Management (CRM) Lead ANZ** **THE OPPORTUNITY** - Exciting opportunity to join an **innovative** and **trusted** **Global Animal Health business** - ** Permanent Full-time** opportunity - based in **Macquarie Park** - Play a key role in driving **data-driven **&** customer-centric strategies** for our** exciting products** Our...

  • CRM & System Integration Coordinator

    1 week ago

    Macquarie Park, Australia AstraZeneca Full time

    **CRM & System Integration Coordinator** **About AstraZeneca** At AstraZeneca Australia and New Zealand, we push the boundaries of science, and we leverage diversity of thought to drive innovation. We are committed to our people, investing in team and individual development. Ours is an energetic, fast-paced way of working that is solutions-focused and...

  • CRM Remote Service Support Manager

    6 days ago

    Macquarie Park, Australia Medtronic Full time

    **Careers That Change Lives **We have an exciting opportunity for an experienced CRM Remote Service Support Manager to join our Australia Remote Services Support team. **A Day in the Life **Reporting to the Technical Services Director, you will lead a team who provides the highest level of service, internally and externally, for the various components of...

  • CRM Specialist

    4 days ago

    Marsden Park, Australia Asics Full time

    ASICS have an exciting opportunity to join our Digital Marketing team as CRM Specialist. This role will work closely with the marketing team, eCommerce team, retail team, and the global CRM team to drive and execute our regional end-to-end CRM & Loyalty strategy. **So, what goes into making that happen?** - **Loyalty Member Program** - Help develop and...

  • Communication Manager

    1 week ago

    Macquarie Park, Australia Enterprise IT Resources Pty Ltd Full time

    Contract Type: - Contract- Location: - Macquarie Park - New South Wales- Salary: - WFH flexibility- Reference: - 7255- Contact Name: - Tito Tealdo- **Job Description**: Join Our Client's Team as a **Communication Manager!** **6 months initial contract** **$881 per day** Are you an experienced Communication Manager looking for an exciting opportunity to...

  • Database and CRM Coordinator, Office of Advancement

    2 weeks ago

    Parramatta Park, Queensland, Australia CASE Full time

    Ref 3857/25 Database and CRM Coordinator, Division of Western Sydney and External EngagementWestern Sydney University, Parramatta, NSWFull-Time, Fixed-Term Position until 31 July 2026Remuneration: HEW Level 7 $124,203 to $133,967 a.| Includes 17% Super & LeaveBased at Western's Parramatta South CampusWork on high-impact fundraising initiatives that support...