Customer Support Associate

5 days ago

Sydney, Australia Hatch Full time

** This role is at Shift (not for Hatch)**

Hatch is supporting Shift to find a great Customer Support Associate to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Shift.

**About the role at Shift**

Trade Payments is Shift’s solution for Businesses that provide trade credit to their customers. The purpose of the Customer Support Associate role is to help the Trade Team with the daily operations and help our customers (Buyers) to signup, use their facility and provide support.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Shift.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

  • Customer Support Associate

    3 weeks ago

    Sydney, New South Wales, Australia SC Johnson Professional® ANZ Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from SC Johnson Professional ANZTrusted Talent Advisor ANZ @ SC Johnson | Strategic InfluenceJoining the team at SC Johnson Professional ANZ makes you part of a company with a deep history in the professional market as a...

  • Customer Support Associate

    3 weeks ago

    Sydney, New South Wales, Australia SC Johnson Professional® ANZ Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from SC Johnson Professional ANZTrusted Talent Advisor ANZ @ SC Johnson | Strategic InfluenceJoining the team at SC Johnson Professional ANZ makes you part of a company with a deep history in the professional market as a...

  • Customer Support Associate

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Support Associate

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Square (not for Hatch)** Hatch is supporting Square to find a great Customer Support Associate to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Square. **About the role at...

  • Customer Service and Sales Support Associate

    6 days ago

    Sydney, Australia W. L. Gore & Associates Full time

    **About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. This role will be located at our facility in Sydney, Australia. **Responsibilities**: - Support effectively the order to cash process, including administering order fulfilment using an ERP system and...

  • Customer Support Associate

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...

  • Customer Support Associate

    1 week ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...

  • Customer Service Associate

    13 hours ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $55,000

    Customer Service AssociateWe're looking for a highly skilled and enthusiastic individual to join our team as a Customer Service Associate.This is an exciting opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to develop your customer service skills and work with a great range of products.As a Customer Service Associate,...

  • Customer Experience Associate

    5 days ago

    Sydney, New South Wales, Australia beBeeCommunication Full time $45,000 - $65,000

    Customer Experience AssociateDelivering an exceptional customer experience is paramount in today's competitive retail landscape.Key Responsibilities:Support sales, store operation, and visual merchandising initiativesProvide outstanding customer service and maintain a friendly approachable demeanorWork collaboratively as part of a high-performing team and...

  • Customer Service Associate

    2 days ago

    Sydney, New South Wales, Australia beBeecustomer Full time $80,000 - $120,000

    Customer Service AssociateWe are seeking an exceptional customer service professional to join our team. As a Customer Relations Specialist, you will play a vital role in delivering outstanding customer experiences by providing prompt and knowledgeable support.