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Customer Training Specialist

2 weeks ago

Greater Adelaide SA, Australia Geotab Full time

**Who we are**:
Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

**Who you are**:
We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking Training Specialist to identify training needs and develop customized training paths in order to achieve satisfaction and loyalty. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you

**What you'll do**:
Training Specialists at Geotab provide an extensive curriculum to educate our audiences on the use of sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings.

**How you'll make an impact**:

- Assist in mapping training plans for employees, customers and resellers.
- Develop material in line with business needs.
- Act as a competence guide for partners.
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams.
- Ensure all materials and services are available and adapted to the audience.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through.
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others).
- Act as product SME within the team.
- Allows partners and customers to work with Geotab products in scalable and efficient ways.
- Stay up-to-date on the latest Geotab solutions.
- Support Geotab global strategic initiatives.

**What you'll bring to the role**:

- Languages: Bilingual Preferred (English is a must).
- 1-3 years of experience in delivering external corporate training on a variety of modalities.
- Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
- Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings.
- Displays patience in handling standard customer interactions, managing confusion or frustration with guidance.
- Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
- Proactively identifies and resolves moderate challenges independently. Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service.
- Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.**

**How we work**: