Fast Growing Pizzeria Team Leader

2 weeks ago

Oakleigh South, Australia Magic Brothers Enterprises PTY LTD Full time

**Job Summary**:
As a Team Leader at Magic Brothers Pizzeria, you will play a crucial role in maintaining the highest standards of product quality, customer service, and team management. We are seeking individuals with exceptional leadership skills, a strong passion for delivering excellent customer experiences, and the ability to inspire and motivate a team of dedicated staff members. Your contributions will be instrumental in ensuring the success of our pizzeria and creating an unforgettable experience for our customers.

**Day to Day Management**:

- Completion of day to day instore tasks as usual
- Lead and supervise your team, providing guidance, support, and knowledge.
- Set clear performance expectations and ensure team members understand their roles and responsibilities.
- Foster a positive and inclusive work environment that encourages teamwork and cooperation (and a whole lotta fun)
- Create and update monthly rosters, allocate on-shift breaks to staff and organise leave/time off.
- Conduct monthly team meetings to communicate goals, provide feedback, and address any concerns/updates.

**Product Quality and Customer Service**:

- Understand and work the pizza bar to follow high standards, freshness and efficiency.
- Ensure all products meet the highest quality standards and adhere to recipes, presentation guidelines and OHS requirements.
- Lead by example in delivering exceptional customer service, resolving upcoming issues, and handling customer inquiries.

**Operational Support**:

- Assist the Store Manager in day-to-day operations, including inventory management, waste control and stock ordering.
- Collaborate with the team to maintain a clean, safe, and organized working environment.
- Assist in training new and existing team members, ensuring they are equipped with the necessary knowledge and skills.
- Understand Business KPI’s to ensure profitability within MBP and reporting to Store Manager.

**Business Development**:

- Identify opportunities for process improvements to enhance operational efficiency and customer experience and document processes.
- Create, document and orchestrate S.O.P’s (Standard Operating Procedures) into the business instruction manual for the foreseeable future and growth of MBP.
- Collaborate with the Store Manager to implement changes that lead to positive outcomes for the business.

**Job Types**: Full-time, Part-time

Pay: $52,000.00 - $65,000.00 per year

Expected hours: 20 - 38 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Salary packaging

Schedule:

- Evening shift
- Fixed shift
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

**Location**:

- Oakleigh South, VIC 3167 (preferred)

Work Location: In person

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