Product Lifecycle Advisor, Home Lending Product

**Job Title**: Product Lifecycle Advisor, Home Lending Product - Suncorp Bank
**Req ID**: 85820
**Department**: SB Home Lending Product
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
You will manage, develop, govern, and maintain the control effectiveness across the product lifecycle for home lending. You will drive Suncorp toward a richer customer-centric culture. It ensures the bank maintains robust adherence to regulatory obligations, whilst delivering optimal customer outcomes
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Product Lifecycle Advisor, you will**:
Design and maintain the Home Lending product lifecycle assurance framework, including:
Analysis of critical data sources to understand trends and root causes. Development and delivery of action plans to improve the consistent delivery of market leading experiences to Suncorp Home Loan customers.
Identification of product lifecycle risks and controls. Employ a continuous improvement mindset to the home lending product control effectiveness activities.
Conduct regular product reviews to ensure that Home Lending products continue to achieve the expected outcomes for customers and meet community expectations.
Manage the portfolio’s compliance with External and Internal Audit requirements, Group policies, standards and procedures, as well as complying with industry Banking Code of Practice and legislative requirements across the end to end service delivery.
Manage internal stakeholders to deliver business and risk related outcomes for the portfolio.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong product management, risk management or business strategy role demonstrating business acumen and analytical ability.
Demonstrated experience in managing teams to deliver on a portfolio of initiatives and with a track record of delivering within deadlines.
Demonstrated experience in leading teams through complex risk, regulatory, product and/or business change.
Previous account management or relationship management experience desirable, as is vendor management.
Ability to convey and explain information, coherently and confidently in both oral and written format.
Ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
Recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
Practices inclusion and values diversity.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
12/02/2025, 11.59pm, (Melbourne Australia)