Head of Delivery

We are looking for a senior leader with the ability to manage effective relationships with a wide range of stakeholders, and to drive the successful on time delivery of projects for FNZ Capital Markets solutions globally. The role is a key leadership position within the FNZ Capital Markets team and is accountable for all of our customer delivery projects.

The individual should demonstrate personal commitment and accountability for a positive delivery outcome and to ensure standards are continuously sustained and improved with the project delivery teams.
- Lead the team of project managers who are delivering the portfolio of projects and deliveries to our internal clients and external customers.
- Accountable for ensuring projects are delivered in line with pre-agreed timeframes and milestones are met. This includes proactive monitoring of progress, identifying potential issues and implementing corrective actions as required to keep projects on track while maintaining align to overall agreed objectives.
- Responsible for capacity planning and resource management with direct responsibility for the testing team who are located in various locations around the world.
- Be the escalation point for FNZ stakeholders for resolving delivery issues and implement clear and direct interventions with project teams when required.
- Work collaboratively with senior stakeholders to enable the successful delivery of the portfolio in line with agreed budget, quality and timescale parameters.
- To ensure all projects delivered are delivered in line with the Capital Markets SDLC
- Own continuous improvement initiatives and drive all improvement changes to successful completion.
- To ensure effective recruitment, development and succession planning for the management of the Delivery Managers within the Capital Markets delivery group.
- To develop the Capital Markets delivery capability and knowledge base, aligned with industry best practices and recognised project management methodologies, (such as PMBOK, Prince2 Agile and SAFe) and establish a culture of continuous improvement within the team.
- Be an active member of the Capital Markets Leadership team and contribute to setting and executing the strategic plan for that region.
- Provide leadership, direction setting and effective management to the Capital Markets Delivery team globally.
- Liaise with Delivery Management teams globally to ensure that best practice project manager processes are applied consistently across FNZ Global Delivery activity
- To manage the planning process for agreement of the Delivery Portfolio and on-going changes to it in line with new business development
- Work collaboratively with Client Directors and Project Managers and be responsible for ensuring that Capital Markets implementation and service enhancement projects deliver in line with project plans
- Responsible for ensuring projects are estimated, planned, managed and reported in line with the Capital Markets SDLC.
- To ensure appropriate governance is in place to manage, monitor and report on the Capital Markets Project Portfolio. This will include reporting on projects compliance to the FNZ Capital Markets SDLC. Responsible for ensuring Projects identify, quantify and actively manage risks, issues, assumptions and dependencies.
- Responsible for ensuring robust change management is applied to all projects, and that commercial change control processes are applied when required
- To resolve any delivery issues escalated from direct reports and other stakeholders
- Extensive experience of leading large multi-stream programmes in complex, multiple stakeholder, matrix managed technology environments.
- Significant knowledge and experience of software development delivery preferably with experience of the financial services industry.
- Knowledge and expertise of shaping programmes and projects utilising a variety of delivery frameworks, methodologies and tools.
- Very strong influencing skills and ability to communicate complex capability and processes in a clear and coherent way.
- Experience delivering projects in an outsourced environment, liaising with multiple business units, conflicting priorities and projects (both internal and external service providers and suppliers) at the same time.
- Proven expertise in implementing and managing comprehensive quality assurance frameworks, including automated testing strategies.

FNZ is the market leading provider of technology and administration services to major financial institutions in the wealth management and Capital Markets sectors across the globe. We partner with life companies, investment banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
- Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the wor