Client Support Advisor

Company Description

Working within a client services environment this position will be part of a service that provides assistance to a person with disability or their employer for workplace modifications, equipment and services they require as a result of their disability whilst improving clients work opportunities, capacity and independence.

**Job Description**:
**Being part of the JobAccess team means you will be contributing to**:

- Creating diverse and inclusive workplaces for people with disability
- Providing professional advice to support people with disability in the workplace
- Making a real difference in the lives of people with disability by delivering a service which provides help and solutions to break down barriers

**The opportunity**:
Currently we have an opportunity for a Client Support Officer to join the team, this role will be full-time based in our Herdsman Office, Western Australia. (Part-time option is available).

As the Client Support Officer you will provide an advice service that supports employers, employment service providers and people with disabilities by providing practical assistance and advice on disability employment and Workplace Assessments, Workplace Modifications, Workplace Adjustments and Equipment to remove barriers to employment.

**Key duties will include**:

- Complete case management activities in accordance with the procedures, in a proactive manner following the Policy and Procedures developed for the services.
- Liaise and monitor caseloads with Manager to ensure that service delivery requirements are met
- Complete all clerical and administration tasks related to cases and keeping updated electronic file notes and records.
- Process invoice reimbursements in accordance with guidelines

**Qualifications**:
**About you**:
You will have experience working within disability services and passionate about making a difference in the lives of people with disability, along with:

- Understanding of rights and expectations of people with disabilities (including knowledge of the National Standards for Disability Services)
- Have experience working within a contact center environment or customer service
- Excellent communication skills both written and verbal
- Capacity to utilise outlook, word, excel, website navigation and accurately maintain client database records
- Ability to provide sound advice according to service level agreements and procedure.
- Have a current Police Clearance and Working with Children Check or ability to provide satisfactory clearances

If you are looking to be part of an inclusive team where you can make a real impact within your community we want to hear from you

Additional Information
**What’s on offer**:

- Full time or part time position with flexible working arrangements
- Access to discounted gyms and pools
- Discounted rates on national health insurance
- Salary packaging
- Novated leasing
- Paid parental leave
- Genuine career opportunities

Graduates considered. Applicants with full working rights need apply. _Previous applicants need not apply._

**Next Step.**

Further details about the role can be obtained by contacting Georgia Miller on 1800 464 800 or to express your interest please send through your current CV. A full position description is available by contacting the HR Business Partner on (03) 9617-6159.

**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution