General Manager

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Peppers Manly & The Sebel Sydney Manly Beach** boast a fantastic **beachfront **location at Manly Beach in the Northern end of Sydney. Featuring contemporary guest rooms and apartments, unforgettable meeting and conference spaces and two stunning outdoor pools, our hotel embodies the relaxed sophistication for which this part of the world is known for.

**WHAT IS IN IT FOR YOU**:

- **Work Your Way** in the heart of Manly Beach, Sydney, surrounded by the breathtaking beauty of one of Australia's most famous coastal spots.
- Embrace a workplace that exudes flexibility, and fun, fostering a vibrant & supportive work environment.
- Fantastic **career and training opportunities.**:

- Enjoy a personalised **Reward & Recognition program.**:

- Unlock **local and global discounts** on accommodation, dining, lifestyle and more

**WHAT YOU WILL BE DOING**:

- Lead and manage **the overall operations **of the **resort**, including front office, housekeeping, conferences and events, food and beverage, maintenance, and other relevant departments.
- Achieve exceptional marketing results by motivating and empowering the team.
- Revenue management with the central revenue team.
- Drive exceptional financial results through exemplary cost control and revenue management by developing and executing commercial plans in conjunction with the hotel leadership team
- Manage sales processes and teams to achieve superior results with the MICE, Wedding and Events market
- **Maintain** and **enhance** operational standards to **exceed** guest expectations.
- Develop and implement** effective** strategies to** optimize** operational efficiency and productivity.
- **Collaborate **with department heads to establish and maintain **effective **communication channels, fostering a positive and cohesive team environment and workplace culture.
- Mentoring and coaching staff to **enhance** skills and maintain high service.
- Maintain a strong focus on guest satisfaction, **promptly **engaging in service recovery.
- Stay updated with industry trends, competitor analysis, and best practices to drive **innovation** and **improvement.**:

- Ambassador of unique experiences for guest and staff.

**YOUR SKILLS AND EXPERIENCE INCLUDES**:

- Experience as a General Manager or in a** similar leadership** role within the hospitality industry.
- An eagerness to grow personally and professionally.
- **Exceptional **organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.
- Sound **knowledge **of hotel operations, including revenue management, front office, housekeeping, conferences and events, food and beverage, and maintenance.
- Familiarity with property management systems and other relevant software.
- Ability to make strategic decisions and problem-solve effectively, even in high-pressure situations.
- A passion for delivering exceptional customer service.

**Employer questions**
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a general manager?

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.