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Front of House Manager

2 weeks ago

Manly, Australia Norma's Deli Full time

**About Us**

Norma's is an always-on banquette of food and drinks. It's a one-stop destination for takeaway goods when a legion of friends come over for a Sunday late lunch or a revolving deli offering for a mid-week meeting at the bar. The menu is influenced by Greek flavours but expands its repertoire to include Mediterranean-style dishes; think jam-packed sandwiches on freshly baked bread and a lemon tart to finish. Norma’s is best-in-class when it comes to a Deli concept, as the pre-prepped food cabinet sits alongside the live kitchen, bakery and bar. The onsite sourdough bakery will operate alongside a rotisserie, with fine deli meats being cut on order. The Deli operates from morning to night, offering the Manly locals and visitors a reliable option when it comes to any food and drink occasion. Whether you are visiting for the first time or a frequent patron, Norma’s will become synonymous with the overall beachside experience.

**About the Opportunity**

The Floor Manager owns our guest experience from point of entry to exit. With a respect for high quality food and service, the Floor Manager is responsible for coordinating the smooth operations of floor space and ensuring all Floor staff have exceptional knowledge of our offering and are upholding our exceptional service to all guests. You have the rare opportunity to help build the team and processes prior to our grand opening.

**A typical day would look like**
- Supervise the floor to ensure our standards and steps of service are met through all guests interactions
- Interact positively with guests promoting all our offerings and services;
- Train and monitor the staff, leading from the front
- A minimum of 2 year’s experience in a similar role with effective, ‘hands-on’ approach spent predominantly out on the floor assisting front of house staff and guests;
- Customer-focused - passionate about interacting and building rapport with guests;
- Knowledge of current food and wine trends
- Thrive in a fast-paced environment & manage guest expectations.
- Ability to work well under pressure in a fast-paced environment while maintaining great attention to detail;
- A genuine desire to learn and grow with us;
- Have strong people management and communication skills;
- Available to work days, evenings, weekends and public holidays

We have our grand opening in December so are looking for this role to start asap to join us in the start of something amazing

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Salary packaging

Schedule:

- 10 hour shift
- 12 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Manly, NSW 2095: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Baking: 2 years (preferred)

Work Authorisation:

- Australia (preferred)