Trading Operations Team Lead

Stake is seeking an experienced & dynamic **Trading Operations Team Lead** to join our fast-paced trading environment, working with a flexible hybrid working model (3 days in the office, 2 WFH) at our Bondi Junction HQ.

We're an Australian investing platform on a mission to help ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech startup into a robust financial services company with even bigger plans. Today we have 500,000+ global customers and more than A$3 billion under administration.

Ambition defines our customer base as well as our team. Our working environment is energetic, collaborative and supportive. Stake's internal mantra is ‘never settle' and everyone is encouraged to take ownership and challenged to deliver high-quality execution.

This role is your chance to contribute in making a lasting impact on the financial security of thousands and thousands of Aussies and Kiwis.

**About this role**

As the **Trading Operations Team Lead** at Stake, you will be responsible for overseeing the daily operations of our trading support team across both ASX and Wall Street markets. Your primary focus will be to swiftly and effectively address any issues that arise throughout the trading process, from trade errors to settlement discrepancies, ensuring smooth operations at every stage. You will also drive the continuous improvement of operational procedures by regularly reviewing and assessing workflows, guaranteeing they are executed efficiently, accurately, and in full compliance with both internal policies and industry regulations.

In this role, you will collaborate closely with cross-functional teams, including Product, Engineering, Customer Success, Legal, Risk, and Compliance, to develop and maintain a robust, scalable operating platform. Your work will be integral to delivering exceptional customer outcomes while managing risk effectively across our trading ecosystem.

**Day to day you will**:

- Work with the team to manage the running of our Trading Operations in both ASX and Wall St markets across various procedures (incl. Share transfers, Trade & Investment Product Lifecycle management, Trading account management, Corporate Actions)
- Incident & Issues Resolution, serve as a primary point of contact & escalation relating to trading operations for internal teams and ensure roadblocks are cleared internally & with our partners, pursuing a seamless and immersive trading experience for our customers
- Work closely with our Product, Engineering, Legal, Risk & Compliance teams to identify opportunities to streamline and automate manual processes, improve workflows, and enhance operational efficiency.
- Ensure that all operational processes are handled efficiently, accurately, and in compliance with industry regulations while cultivating a motivated and high-performing team
- Provide ongoing training & development opportunities for team members to keep them up to date with changes in regulations, technologies & procedures

**A bit about you**:

- Proven Leader: You have at least 2 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance
- Financial Services Experience: You have at least 5 years of Trading Operations experience within the Financial Services industry,
- Customer-Centric: You are passionate about understanding and advocating for customer needs, with a strong focus on delivering exceptional service, building trust and exceeding expectations.
- Strategic: You've demonstrated the capability to think about and build frameworks that support efficient & quality service that feeds back into the wider business to help define our Product Roadmap & Key Priorities.
- Regulatory Expertise: You are familiar with regulatory requirements such as ASIC, ASX/CHESS, FINRA
- Problem-Solver: You thrive in a fast-paced environment, adept at diagnosing and resolving complex customer escalations and identifying opportunities for process improvement.

**Preferred Qualifications**:

- Regulatory Guide 146 (RG146) - Licensing: training of financial product advisers qualification
- A strong preference for an accredited Designated Trading Representative (DTR)

**Benefits of working at Stake**

At Stake you'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.
- $2,500/year professional development allowance
- $1,000/year wellbeing allowance
- Up to 16 weeks of paid parental leave
- Childcare allowance of up to $18,000 in value over 24 months
- Extra paid leave during tough times
- Discretionary performance bonus and talent referral bonus
- Employee Share Options scheme

Stake is an equal opportunity employer that values diversity. We're proactive about providing an in